British Airways unveils a Singapore lounge refresh

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• Kenny says:

  5 Feb5 February 06:14

  Qantas lounges in Singapore are still a cut above. Always nice to see a refurbishment though so have to give BA a little credit!

• Claire f says:

  5 Feb5 February 06:30

  And the qatar one was lovely. Excellent food and the best signapore sling on our trip!

  • SamG says:

    5 Feb5 February 06:39

    From what I’ve heard recently there is consistently no hot food service between approx 9-11pm between Qatar’s two flights which lessens the utility somewhat for a BA departure!

    • The real Swiss Tony says:

      5 Feb5 February 06:42

      The way you describe it, it’s almost as if QR would rather passengers flew with them rather than BA….

    • TrueNeutral says:

      6 Feb6 February 23:49

      Yes – can confirm as I was there recently. The 2 BA flights from SIN are both around 11pm, and you will be told if you enter the lounge at this time prior to the flight there would be no hot food service.

      Quite a cheeky attempt by Qatar to dissuade BA flyers from using their lounge in SIN!

• G says:

  5 Feb5 February 06:41

  That said, whilst the Qantas lounge – particularly F – is generally seen at better.

  The BA lounge from my experience is generally quite quiet. I’ve never had an issue getting a shower, or a quiet corner to myself.

• Nick says:

  5 Feb5 February 06:41

  Article in The Times about BA changes to the Exec club to help mollify some of the complaints

  • Can says:

    5 Feb5 February 06:59

    Here you go:

    https://12ft.io/https://www.thetimes.com/uk/transport/article/british-airways-frequent-flyer-scheme-tweak-97m5gx0pb

    • James C says:

      5 Feb5 February 07:20

      Modelling by BA, which includes the enhanced tier point bonus and based on average fares, shows that to earn 7,500 tier points to achieve silver status, they need to fly:

      1 economy flight to Geneva (with baggage)
      1 business class flight to New York
      1 premium economy flight to Singapore
      1 package holiday to Barbados
      £300 spend on SAF credits

      Lacy added: “Our members are passionate about their status, and we always knew this fundamental shift would take a while for members to get their heads around, considering how long we’d had the previous system in place.

      “This isn’t an effort to reduce the number of members we have in each tier, but to reward our members more fairly, and we want to do more to reassure them that retaining their status is achievable, so we’re providing more examples of how they can do that.”

      From the article a few thoughts: the illustrative example doesn’t help BA and counter to the second part of Lacy’s quote I think makes it look harder to achieve status. And his line ‘take a while to get their heads around’ is patronising- I think most people understood straight away.

      Can’t help but feel this briefing is fuel rather water on a fire.

      • Nick P says:

        5 Feb5 February 07:30

        Agree, trust has been broken and this is not going to help.

        It’s like putting a plaster over an arterial bleed.

      • sigma421 says:

        5 Feb5 February 07:44

        It’s exactly the same as before, except you now have to give us £300 for SAF credits and get nothing in return.

        Has something gone wrong with the Amex deal? The worked example for Silver would be a lot nicer if they could include card spend but the video doesn’t even mention it.

  • LittleNick says:

    5 Feb5 February 08:27

    Still too little, Gold remains unattainable so won’t bother

• danimal says:

  5 Feb5 February 08:11

  Qatar lounge in Singapore is possibly the best lounge I’ve ever visited and they were happy to knock up a Singapore Sling for me which Qantas were unable to.

• Paul says:

  5 Feb5 February 08:12

  If Lacey thinks the above is remotely achievable by the same number of people next year as they have now then he’s even more delusional than I imagined

  “This isn’t an effort to reduce the number of members we have in each tier, but to reward our members more fairly, “

  This statement is utter bollocks and so far from reality.

  “and we want to do more to reassure them that retaining their status is achievable, so we’re providing more examples of how they can do that.”

  No Mr Lacey it isn’t and no amount of gibberish, corporate claptrap and down right lies is going to change that.

  What these tweaks demonstrate is that BA is rattled. The visceral anger at not just the changes but the manner of them has damaged trust.

  I have never believed they’d role back and I still don’t believe they will. For me my gold status is at an end as I’d need to spend £50k a year on leisure travel, as I only travel with my wife. £20k to safely achieve silver is nonsense. So whatever Lacey and BA were hoping for the damage is done for me at least. Price and comfort trumps every now and since Jan 1st I have not see a single google flights search or Matrix search that put One world, let alone BA in top 3. I struggle with the idea that I am alone in this strategy.

  But if BA hoped these tweaks, which are yet to be communicated to actual customers will change things then I got one think they are hopelessly out of touch

  • No longer Entitled says:

    5 Feb5 February 08:17

    You are free of the shackles of BA and their poor lounges and consistent service. Should you not be rejoicing now that you are once again master of your own destiny? If BA, and the wider IAG group, suffer then it’s not really your concern unless you are a shareholder.

  • CJD says:

    5 Feb5 February 08:39

    “This isn’t an effort to reduce the number of members we have in each tier, but to reward our members more fairly, “

    The above might be the usual corporate claptrap but he’s hardly going to come out and say ‘our modelling shows we have far too many freeloaders enjoying cheap status, but we’d underestimated the backlash from the freeloading bastards so as you were’ is he?

  • LittleNick says:

    5 Feb5 February 08:58

    If it takes this amount of backlash to make the most minor of modest changes/tweaks to the new scheme it really shows just how much they listen to their members and value them

• GeorgeZ says:

  5 Feb5 February 08:49

  Not very important, but it reopened on 10th December 2024 and not mid-January. Rob posted a reader’s photo the day after.

  • Rob says:

    5 Feb5 February 08:59

    You’re right. Fixed.

• Little Littlewood says:

  5 Feb5 February 10:34

  It looks lovely its just a shame BA cant get people out to Singapore to use it, recently i have seen a lot of cancelations to Singapore

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