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A guest BA post by The Rt Hon Nigel Evans, ex MP and Deputy Speaker of the Commons

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Rob writes: we very rarely accept guest articles on Head for Points. However, when politician Nigel Evans – who spent 32 years as MP for Ribble Valley and was a Deputy Speaker of the House of Commons until the last election – offered to write about the British Airways Executive Club changes, I was interested.

What makes Nigel’s piece relevant is that it shows that unhappiness with British Airways runs deep and that interest in the topics we cover on HfP goes far beyond the hardcore frequent flyer community.

As Nigel said to me:

“I was chair of a number of a few committees, and was a delegate to the Council of Europe which took me extensively around the world . Needless to say I am Gold for Life with BA and at one stage was Gold on all three alliances simultaneously.

Whilst I will be unaffected by the BA changes – other than a beneficiary from deserted lounges in 12 months times – I am incensed by the cavalier way in which BA is treating its loyalty members.”

Over to Nigel. I have edited his piece and any errors are probably mine:

Nigel Evans

They say that no one is as deaf as the one who chooses not to hear. British Airways whispered its changes to its well established and well loved loyalty programme during the Christmas break. It came as an unwelcome gift which would have been best left unwrapped. One can only assume there was no focus group played out with current members of BA Executive Club which would have quickly put this plan out of its misery.

British Airways is changing its loyalty programme to reward money spent rather than frequency of flying. There are nuances to it, but in essence the cost of getting elite status with BA is going to cost a huge amount more, in some cases by a factor of eight or more.

My friends who have been blindly loyal to British Airways for decades are in deep shock. They weren’t over surprised about the new tier points being awarded on revenue but they were traumatised by the huge increases required to have their loyalty recognised. Many have said to me they cannot retain their current status in the new scheme and are simply surrendering their planned trips with BA rather than even try.

There are a lot of savvy fliers who have engineered their business and leisure flights around gaining tier recognition with British Airways. A former owner of an airline once told me that frequent fliers have been known to fly in the opposite direction of where they want to go simply to fly with their chosen alliance and earn recognition.

Nigel Evans writes about British Airways

I was recently at a conference in Hampshire and there was only one side discussion of any note – who would people be transferring their loyalty to and which scheme would better reward their loyalty.

One former diplomat told me he had approached Virgin Atlantic to see if it would status match his BA gold card. Not only did they say yes, but they have since officially rolled out their status match with a further incentive of a prize draw for five lucky loyalty refugees to win a million points.

Another British Airways loyalty orphan told me he was switching immediately to Flying Blue on the day that Air France KLM announced its £99 status match. It also appears that Flying Blue is going one better and giving top tier status quietly to Gold Guest List victims. This is the highest level in their scheme and will allow enhanced recognition with extended lounge access to eight of your fellow travellers.

Another savvy frequent flyer texted me yesterday relating to his take on the changes – “I’m done with them”. He is looking at Flying Blue and planning his next BA-free break.

I am now waiting for Star Alliance to smell the stench from the rotting corpse of the BA bombshell and announce a status match offer. The scene is reminiscent of vultures circling above ready to swoop on the remains of an animal dying from, in this case, self inflicted wounds.

I have no doubt that British Airways has thought through these changes – after all they hide behind members feedback as their justification for the new scheme. I have no doubt some members have complained about lounges being crowded or the aircraft boarding by group number being a bit like the rush through the doors at the Harrod’s New Year’s sale. I have no doubt that the new scheme will rectify these problems but not in the way BA has intended.

Another friend is going to China next month and had already embarked on his loyalty journey with oneworld via BA. He has now taken out Flying Blue membership and taken a tier run to Scandinavia, he has a flight booked in business to Paris and next month will fly with SkyTeam to Shanghai. He would most certainly have booked BA to get him closer to his beloved Gold status but feels that BA have shown him no loyalty and two can dance that tango.

BA faces a big decision. It can plough on with its current proposals which have been universally greeted with total disbelief by the majority of frequent flyers I speak to or they can hear the screeching handbreak turns from former loyal members who are heading to pastures and alliances new.

The one thing I have learnt from my days in business is that the customer is always right and that they also have a choice. Unless British Airways wakes up and smells the Union coffee brewing in their lounges they will – without a doubt – soon be receiving fewer complaints from their incredibly loyal Executive Club members about crowded lounges. It will, unfortunately, be for all the wrong reasons.”


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Comments (336)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Rupert Smith says:

    I am not a tier point chaser, like those who spend £3K to get status every other year in the grace period. My flights were 90% work related. However HfP opened my eye’s to the value of points. I realised that higher status was acheivable by paying attention to BA’s rules and being loyal to them. Therefore my Club Europe flights (a preference for practical reasons) were then combined with hiring cars via BA for 5 days. Previously I had a relationship with a different hire company. A clear example of where BA benefited financially from encouraging me to be loyal. Needless to say for a holiday I then also looked to BA. At the same time HfP taught me to choose hotels I had loyalty schemes in! (BTW, I noted that booking such hotels via BA holidays is no more expensive than a Hotel chains loyalty rate.)

    The real reality is that the only worthwhile BA status is Gold. With the exception of choosing your seat a week before the flight, if flying Club (for me that is only in Europe), you have no additional benefit from Silver status and as for Bronze….And how can anyone earn status from economy?

    BA’s intent was to keep frequent flyers loyal to a cabin. For me, the 1500pts needed for Gold always looked like an impossible task as normally that would be 19 return flights in Club Europe. With the doubling of points via Car Hire / Holidays, it was still going to mean at least 10. In my view flying nearly once per month is frequent by any measure.

    I currently have Gold, and will get renewed by March 31st so that gives me the status until April 26. I have booked a couple of flights and a holiday already and remained with BA because I will use the status benefits I have. I cannot see any reason for anyone to stop using BA right now unless it is to use an alternative Oneworld airline.

    The status match offers out there right now seem a bit pointless given that BA has just given people a points boost be changing the tier point year end. However come this time next year I can see a mass exodus as effectively people are able to get status through a match without having to fly. If I understand correctly, If I had a week left on my BA Gold, and then match to another alliance, I then get 12 months status with the new alliance. Why would I not do that? And why would I then not fly with that alliance permanently?

    In reality BA have about 12 months to perfect a U turn. They can see the Vultures circling but right now it is unlikely to affect bookings but in 12 months………

    • Lucanesque says:

      I disagree that it’s not already affecting bookings. I now have bookings with Star Alliance airlines that would have BA First. Why on earth would I continue to give BA money when they’ve moved the goalposts for both Gold and Gold For Life so substantially, meaning that despite spending a couple of thousand short of the new Gold threshold I will now only qualify for Silver. This whole episode has opened my eyes to other opportunities, airlines, and alliances.

    • iceman says:

      with this it also infers star and skyteam status is worthless (hence easier to attain)

      Doesnt help I need to go to JPN and USA for biz and make my own decisions w my own dime.

  • Peter Sinfield says:

    I would imagine another benefit to BA of the change is that from 2026 they can drastically reduce their headcount in the lounges as there will be nowhere near the same amount of people using them.

    • JDB says:

      I don’t think main lounge occupancy will be so dramatically reduced by virtue of how many will still have access via their class of travel, other scheme access and BA will be slightly increasing premium seats. The gold lounge will maybe be less busy and the impact of the new C lounge in time will help normalise demand as well, but they will be far from empty. I doubt they will actually be reducing headcount.

      • LittleNick says:

        Yep, Oliver Ranson produced a good analysis on his substack:

        https://revman.substack.com/p/bas-missed-opportunity

        In short it doesn’t seem that lounges will be massively impacted bar perhaps a status only lounge like the Galleries First.

        • JDB says:

          I subscribe to his newsletter (and more importantly buy his Dad’s fantastic marmalade) and it’s an interesting analysis but I suspect that overcrowded lounges being the key to all this is something of a red herring. It also doesn’t take account of new lounge capacity.

          • can2 says:

            I thought Mike Ranson’s marmalades were out of stock at Fortnum&Mason — I read about the guy, too — quite an interesting character..

          • memesweeper says:

            @JDB you are absolutely right about the lounge overcrowding not being “it” as far as BA are concerned

        • VinZ says:

          Very interesting article, but Oliver should definitely get his “its” right. He keeps writing “it’s” instead of “its”. Shivers.

  • Jimbob says:

    Yep. Simple as that.

  • meta says:

    Government should look into compensation for delays, cancellations and duty of care. Empower CAA to impose penalties. It should make a law that all claims are paid within 7 days and impose huge penalties if they not on sliding scale based on how long it takes them to deal with claims.

    Loyalty and status is the least of the problems with BA (and other airlines)…

    • Cranzle says:

      The government should also outlaw surcharges, and being able to ‘hide’ them together with taxes. I mean, what other industry do know where a company would be able to get away with that?

      • John says:

        This only affects redemptions though

        • meta says:

          And I guess Cranzle hasn’t paid attention, but BA has been made to change the wording. The first screen when you search redemptions states “Including all taxes, fees, and carrier charges”

  • D says:

    I did expect something more balanced and reflective from HfP as a first follow up to these announcements. But fine.

    What I really don’t understand though is why him? Apart from the status which many of us have/had, is he an authority on BA or FFPs in general?

    • Rob says:

      No. Which is the point.

      • D says:

        Even more confused then. In the first para says you don’t usually do guest articles but when HE offered it sparked interest. Perhaps can you provide can you provide a bit more context as to why?

  • The Savage Squirrel says:

    “The one thing I have learnt from my days in business is that the customer is always right and that they also have a choice.”

    Oh dear. Concluding an article by trying to establish credibility but basically admitting that you have zero idea or experience how to run a customer facing business (the “customer is always right line” is debunked drivel from decades ago and anyone who has managed a customer facing business for more than 5 minutes knows this and knows why it is the case) and that your concepts on how to so are wrong and 40 years out of date.

    That said he may be right about the BAEC changes – I’m maybe the only commenter here who isn’t too worked up about the changes either way 😀 .

    • meta says:

      With an attitude like that it’s no wonder CS services people are usually some of the most miserable and rudest people.

  • Misty says:

    You are not alone Savage Squirrel

  • Greenpen says:

    What has surprised me most about the comments on the changes is the apparent number of people who routinely spend more than they have to in order to fly BA. Or take strange routes when that’s not part of the frequent flyer games.

    Why would I choose to fly BA for several hundred pounds more than another airline? I do play the frequent flyer game and have been shiny gold in the past but gaining status for its own sake is not something I do or see any sense in.

    I also think we need to let the dust settle a bit before making a final decision about this issue. It may not actually end up as bad as it seemed that grim morning in very late December when the news broke!

    • Hak says:

      I suspect the motive for this is twofold. Either, winning status means the inter European flights are much more pleasant. Get fast track security, the lounge, seat allocation etc. Alternatively, there are folk that like to obtain things for reasons of vanity/ego.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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