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A guest BA post by The Rt Hon Nigel Evans, ex MP and Deputy Speaker of the Commons

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Rob writes: we very rarely accept guest articles on Head for Points. However, when politician Nigel Evans – who spent 32 years as MP for Ribble Valley and was a Deputy Speaker of the House of Commons until the last election – offered to write about the British Airways Executive Club changes, I was interested.

What makes Nigel’s piece relevant is that it shows that unhappiness with British Airways runs deep and that interest in the topics we cover on HfP goes far beyond the hardcore frequent flyer community.

As Nigel said to me:

“I was chair of a number of a few committees, and was a delegate to the Council of Europe which took me extensively around the world . Needless to say I am Gold for Life with BA and at one stage was Gold on all three alliances simultaneously.

Whilst I will be unaffected by the BA changes – other than a beneficiary from deserted lounges in 12 months times – I am incensed by the cavalier way in which BA is treating its loyalty members.”

Over to Nigel. I have edited his piece and any errors are probably mine:

Nigel Evans

They say that no one is as deaf as the one who chooses not to hear. British Airways whispered its changes to its well established and well loved loyalty programme during the Christmas break. It came as an unwelcome gift which would have been best left unwrapped. One can only assume there was no focus group played out with current members of BA Executive Club which would have quickly put this plan out of its misery.

British Airways is changing its loyalty programme to reward money spent rather than frequency of flying. There are nuances to it, but in essence the cost of getting elite status with BA is going to cost a huge amount more, in some cases by a factor of eight or more.

My friends who have been blindly loyal to British Airways for decades are in deep shock. They weren’t over surprised about the new tier points being awarded on revenue but they were traumatised by the huge increases required to have their loyalty recognised. Many have said to me they cannot retain their current status in the new scheme and are simply surrendering their planned trips with BA rather than even try.

There are a lot of savvy fliers who have engineered their business and leisure flights around gaining tier recognition with British Airways. A former owner of an airline once told me that frequent fliers have been known to fly in the opposite direction of where they want to go simply to fly with their chosen alliance and earn recognition.

Nigel Evans writes about British Airways

I was recently at a conference in Hampshire and there was only one side discussion of any note – who would people be transferring their loyalty to and which scheme would better reward their loyalty.

One former diplomat told me he had approached Virgin Atlantic to see if it would status match his BA gold card. Not only did they say yes, but they have since officially rolled out their status match with a further incentive of a prize draw for five lucky loyalty refugees to win a million points.

Another British Airways loyalty orphan told me he was switching immediately to Flying Blue on the day that Air France KLM announced its £99 status match. It also appears that Flying Blue is going one better and giving top tier status quietly to Gold Guest List victims. This is the highest level in their scheme and will allow enhanced recognition with extended lounge access to eight of your fellow travellers.

Another savvy frequent flyer texted me yesterday relating to his take on the changes – “I’m done with them”. He is looking at Flying Blue and planning his next BA-free break.

I am now waiting for Star Alliance to smell the stench from the rotting corpse of the BA bombshell and announce a status match offer. The scene is reminiscent of vultures circling above ready to swoop on the remains of an animal dying from, in this case, self inflicted wounds.

I have no doubt that British Airways has thought through these changes – after all they hide behind members feedback as their justification for the new scheme. I have no doubt some members have complained about lounges being crowded or the aircraft boarding by group number being a bit like the rush through the doors at the Harrod’s New Year’s sale. I have no doubt that the new scheme will rectify these problems but not in the way BA has intended.

Another friend is going to China next month and had already embarked on his loyalty journey with oneworld via BA. He has now taken out Flying Blue membership and taken a tier run to Scandinavia, he has a flight booked in business to Paris and next month will fly with SkyTeam to Shanghai. He would most certainly have booked BA to get him closer to his beloved Gold status but feels that BA have shown him no loyalty and two can dance that tango.

BA faces a big decision. It can plough on with its current proposals which have been universally greeted with total disbelief by the majority of frequent flyers I speak to or they can hear the screeching handbreak turns from former loyal members who are heading to pastures and alliances new.

The one thing I have learnt from my days in business is that the customer is always right and that they also have a choice. Unless British Airways wakes up and smells the Union coffee brewing in their lounges they will – without a doubt – soon be receiving fewer complaints from their incredibly loyal Executive Club members about crowded lounges. It will, unfortunately, be for all the wrong reasons.”


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Comments (336)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Skywalker says:

    This is in response to a comment above asking why HfP had published this type of article where it doesn’t usually (and I believe I posted this before, but I cannot find it so apologies for duplication):

    My response was I guess the article was written to:

    a) Illustrate that it’s not just ‘Average Joe’ and ‘Above Average Alex’ that will be/have been affected by the changes, and
    b) Demonstrate that even HNW and High Profile individuals are unhappy about the changes even though they can probably afford to meet the new Club criteria.

    So from that perspective, I think the article is interesting (even if I am not keen on how it has been written).

    We know that BA reads this site, and based on BA’s current direction of travel, it is most likely the views of the influential and the wealthy that BA is probably most interested in hearing at the moment.

    • BA Flyer IHG Stayer says:

      I wouldn’t call him high profile.

      My betting is that unless you followed politics or Parliament you wouldn’t have a clue who he is.

      Most people can only name a couple of dozen of MPs and other than their own MP (not a guarantee though) they will only know of very senior members of the cabinet and opposition parties and the odd “celebrity” MP.

      How many people here can name the Secretary of State for Transport?

      His perspective isn’t valuable because he’s a minor public figure but he’s protected from the changes via being GFL so has no skin in this particular game.

  • TimM says:

    I am a little disturbed that people who are essentially public servants paid for by taxpayers’ money are discussing the likes of airline loyalty schemes for their personal benefit.

    Call me old-fashioned, but it does appear to be back-handers from the airlines to public figures.

    • Thaliasilje says:

      Pretty much said the same thing and my comment was deleted.

    • sayling says:

      There’s a bit of a dichotomy there, though – how would it look if MPs didn’t ‘buy British’, for example?

      And I’m not sure benefits that are available to anyone participating in a publicly available scheme can be considered ‘backhanders’.

      Besides, from an earlier post, I don’t believe civil servants are allowed to collect air miles/Avios from business trips, which could be questionable if it weren’t the case. TPs and loyalty club status is totally different, however

      • KG says:

        To imply flying BA is akin to “buying British” is like saying he should fill his car at BP :/

    • Tiger of ham says:

      It’s a bit tone deaf, I have no real issue with it, shouting about when you a life anyway.

      Read the room Rt Hon

  • RobSc says:

    #firstworldproblems

  • Ironside says:

    I just wonder, what sequence of events would need to occur for BA to go bankrupt?

    Significant loss of revenue would certainly be one (TBC). Perhaps any number of as-yet unknown external shocks would play a part (a demented US president suddenly blocking access to the US, maybe?). Internal failures: well, those are pretty much an open secret (start with IT, swing via customer relations, and go from there). God forbid there was a hull loss, but that’s kind of what finished off similarly-sized Pan Am.

    Unlikely? Yes. A massive shock if it happened? Sure. Impossible? No.

    • JDB says:

      BA sits within a larger airline grouping supported by a rich shareholder. Between them, it’s quite unlikely, unless there are very dramatic changes in the world, that they would let BA and its valuable Heathrow slots go under. As for a “significant loss of revenue” being a route to bankruptcy, it’s the profits or losses that matter and BA did survive an 80%+ drop in revenues at the start of covid without government support. BA may row back on these TP changes but even if they didn’t, that’s not going to be what bankrupts them.

      It’s worth noting also that BA’s relentless focus on costs is partly to prepare for tougher times ahead.

      • meta says:

        Another global pandemic and shutting of borders would probably kill the industry and economy as well. No amount of money could save an airline if the borders are shut.

  • Misty says:

    Not sure if he is a nobody MP as northernlass said he was in the job for 30 years and respected by locals.

    Interesting that a guest article that has a lot of folks saying Rob should have not published it blah blah, is already running to 7 pages of comments prior to midday, which implies to me that it is of some interest to some.

  • Misty says:

    That’s odd the post I was initially responding to in my first paragraph, has vanished.

  • The Happy Traveller says:

    Those who are accusing Mr. Evans of what they think is showing off/spending money at the tax payer’s expense are missing the point gloriously. Mr. Evans only mentioned that he was GFL and top-tier on three airlines at some point in his life to highlight that he isn’t going to be affected directly by these changes but that he still believes that they are wrong, that BA have made a mistake and should revise/amend this new policy. He did this to try to avoid the backlash that he still got from some commentators on this post. The problem is that as soon as someone in the political arena comments, there will be always be people who focus on who the person is rather than the message they are trying to convey.

    If people of influence such as him comment and get BA to see the error of their ways, then aren’t they doing the public a service? Politician-bashing is so easy and too often the lowest common denominator, as is obvious on this thread.

    For my part, I am quietly hoping for a move from BA. Or else, like so many other frequent flyers, I shall be giving Sky Team a lot more business in the coming years!

    • JDB says:

      The trouble is that the cat is truly out of the bag. In the face of pressure BA may relent, tweak the proposals, delay implementation etc. to make it all more palatable, but they will inevitably continue on this route either now or over time and nobody will believe that they won’t, unless there were some serious apologising and very senior heads rolled. Some will therefore go off and explore other schemes now anyway, even if the proposals were cancelled tomorrow. The big question for BA is just how many will turn their words into actions in the short to medium term.

    • VinZ says:

      completely agree with this.

      • memesweeper says:

        For the first time ever I’ve seriously looked at keeping (rather than just matching) status in other schemes. BA can’t undo that.

  • Tiger of ham says:

    I do think people need to find some perspective. It’s an airline rewards scheme.

    I played the game, the rules changed.

    Cash is king.

    There will be news games to play.

    For many that will another airline.

    Tho I will likely stick with BA for direct flights.

    And london based.

    KLM will be a better bet for many.

    Emirates if you go east.

    If you fly to America a lot BA is still likely the best option.

    It’s like Diana’s death all over again.

    • Michael says:

      For NI based, KLM and Lufthansa are muscling in on BA’s transfer traffic while there’s even less reason not to make use of the huge European hub 90 minutes down the road. Yes it’s an IAG hub but has a huge amount of competitor flights.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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