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News: £150 brunch compo, Air Canada lounge closes, Tesco / Amex cashback deal

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News in brief:

Get a £150 voucher from BA if you’ve been served brunch

I’ve now had multiple readers contact me to say that British Airways is paying £150 per person compensation if you complain about the new brunch service (on Club World flights up to 11.29am) or the new evening meal panini service (Club World flights from 9pm).

To lodge your claim, you need to fill in the feedback form on ba.com after your flight. The money is paid in the form of a British Airways voucher.

Use the money to buy a takeaway meal to bring onto your next flight.

That said, I think the level of compensation now being handed out gives a good indication of how long we can expect these changes to last, given that you are receiving £150 to compensate for BA saving £2ish on your meal.

Air Canada Maple Leaf Lounge Heathrow entrance

Air Canada lounge in Heathrow T2 closes for refurbishment

It’s the 10-year itch …. the Singapore Airlines and Aer Lingus lounges in Heathrow Terminal 2 underwent refurbishment this year and the Lufthansa lounge is currently closed for a refit.

Air Canada has now joined in.

The Maple Leaf Lounge in Heathrow Terminal 2 closed on Sunday. It is due to reopen on 13th December, give or take.

Eligible customers can use the Singapore Airways SilverKris lounge or the United Club lounge instead. These are also in the T2B satellite so it’s not much of a diversion.

Our review of the new Singapore Airlines lounge in here and our review of the new-look Aer Lingus lounge is here.

Our review of the Maple Leaf Lounge pre-refurbishment is here.

Tesco American Express deal

Save £5 at Tesco with American Express

Yes, you’re not getting rich here, but it is worth flagging that a Tesco cashback offer has appeared on some American Express cards.

My Business Platinum card, oddly, has it with £5 back on a £50 spend. It runs to 24th November. If nothing else you could pick up an Uber, Netflix etc gift card and use it yourself.

Weirdly only 2,679 people can register – and I had it on my Business Platinum supplementary card too, so that’s two gone.

A better value ‘£5 back on £40’ version is also available on some cards according to reader reports.

There is also ‘£10 back on a £100 spend at Battersea Power Station’ which covers a lot of brands you may be considering visiting. It is valid to 24th November.

Comments (91)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • James says:

    Does anyone know if the Battersea Power Station deal can be stacked with the
    ‘Spend £100 or more, get £20 back’ Ray-Ban deal at their Battersea Power Station store?

    • memesweeper says:

      Very likely yes

    • Novelty-Socks says:

      Yes probably. But on the negative side, you’ll have to visit Battersea Power Station.

      • Rob says:

        It’s an odd one, I agree. Even though I can (just about) walk to it I rarely do, unless the kids want something or I simply fancy a stroll.

  • James says:

    Does this compensation apply for people flying in F with the 2100 limited supper meal? Saw it the other night and it was a very poor offering.

  • AndrewF says:

    Recently complained about a narrow seat 3B on a flight VLC-LHR (flying Economy on an old ex-bmi aircraft with row 3 set up with wide A/C seats and a narrow B seat). Very uncomfortable… £100 voucher offered within a day.

    • daveinitalia says:

      That’s very easy to fix, there’s a little lever underneath the armrest. Did they crew not know how to fix this? I’d not expect the crew to be aware how to do this offhand unless they used to work for bmi but I’d hope there’d be some how to guides to seat adjustment on their phones.

  • Alexey says:

    There is article in Times now with reference to hfp for this brunch gate 🙂

  • Richard M says:

    You would have hoped commonsense might have kicked in somewhere at BA before this scheme went ahead

    • Rma says:

      Whoever at BA suggested these changes must be a plant from the opposition, because it is certainly making passengers consider other airlines.

      The comments in The Times are increasing hourly. None good.

  • Blackbat says:

    Brunchgate and HfP now featured in the Telegraph as well.

  • Occasional Ranter says:

    I put in a complaint 5 weeks ago about a downgrade from CE to ET and have heard absolutely nothing. Perhaps I should reframe it as a complaint just about not getting served the right meal and they’ll settle for £150 the next day ?

  • Duck Ling says:

    £150 voucher could be a brilliant business idea. Slash your costs by reducing catering, but then offer passengers when they complain a fairly decent £150 compensation in the form of a voucher. The only catch – they need to book with BA again to use it.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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