Four ‘Sleeperz’ hotels join Marriott’s Four Points Flex brand

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• Stuart says:

  11 Oct11 October 05:08

  I really wouldn’t call Sleeperz Newcastle a mid scale hotel!

  • Rob says:

    11 Oct11 October 07:06

    They do!

  • Andrew. says:

    11 Oct11 October 07:58

    More a Hostel overlooking a car park and a 24/7 railway line?

• Steve says:

  11 Oct11 October 05:12

  It’s about the time. Not just slow loading but the horrible security.

  Last week someone logged into my account at 1am (I didn’t even have any obvious password but haven’t changed it for some time). Changed the email and send 300k avios to qatar. I only got email from BA that my email has been changed 🙂

  • Qrfan says:

    11 Oct11 October 06:51

    You have 300k Avios and don’t have two factor setup?

    • Steve says:

      11 Oct11 October 07:16

      There is nowhere to set it up in my account. I have 2fa everywhere but BA. I thought they never made it. Apparently they do but who knows where. Never asked me.

      Funny thing is when the person changed my email I’ve got the text message with the code from BA. But obviously it was not needed.

    • masaccio says:

      11 Oct11 October 07:22

      BA’s implementation of 2FA is woefully bad. I almost never see it, though a private window just now did prompt for it. That said, the default option was for biometrics that were not set up.

      • jjoohhnn says:

        11 Oct11 October 09:48

        How do you turn it on? I can’t find settings for it. HFP should probably write an article on this as it could save a lot of people be hacked!

        • Rob says:

          11 Oct11 October 09:56

          I hate 2FA and as we’re on the BA website about 5 times per day for one thing or another we don’t want to encourage them!

  • Craig says:

    11 Oct11 October 07:05

    Has that password ever been used on any other website? It sounds as though it may have been compromised. Could have been from a data leak from another company. Also, 2FA is available and should be enabled.

    • Steve says:

      11 Oct11 October 10:19

      It probably was. I have new long pswd everywhere for a long time (+ 2FA) but BA somehow slipped my attention. I am not logging there that often.

      Since their last data breach I never saved my cards in their system (although they encourage you to do it :D), so at least it was ‘only’ avios.

      Anyway, their system is extremely bad (security and functionality wise). Web, app, all of it. On my side projects hustled in the evenings I have better security than BA.

      But we’ve learned over the years that BA doesn’t really care about the customer service in general. Money are still coming in, we are still flying them. So, it is what it is.

  • Thywillbedone says:

    11 Oct11 October 08:19

    Could someone in the know advise on the 2FA setup please? Sitting on a large pile and not obvious on how to set this protection up. Or is it broken as suggested?

    • Speedbird says:

      11 Oct11 October 08:24

      Ditto. I looked and couldn’t see how to do it.

      • Andrew says:

        11 Oct11 October 10:02

        I called the GGL line who said there’s no way of doing it, they had to request a MFA reset from a backend team which took 1 week.

        Insane.

    • masaccio says:

      11 Oct11 October 08:53

      @Thywillbedone and @Speedbird dead thread at https://www.headforpoints.com/forums/topic/how-to-change-ba-2fa-number/

      Google’s AI says “contact BA”. Sigh.

  • James says:

    11 Oct11 October 09:14

    Happened to me whilst out in Barbados. Do you know how hard it is to sort this kind of thing when you’re not at home!? Eventually got them back after a few painstaking months, but I find it crazy how this happens so often and BA/Qatar can’t seem to get a grip on it.

  • RussellH says:

    11 Oct11 October 09:56

    Regular changing of passwords is no longer recommended by organisations including the US Federal Trade Commission, Microsoft and the UK’s National Cybersecurity Centre (NCSC) – which has advised against regularly changing passwords since 2015. (Guardian Wed 9 Oct 2024).

    Much more important is to use long passwords – they say at least 12 characters, but I try to use 16 or so. My BA password is 18 characters.

    2FA is so often poorly implemented. RBS have, in their wisdom, decided that I need to enter an SMS code every time I log in, ever since they blocked me for logging in from Calais 15 months ago. But it is always a gamble as to whether the SMS actually arrives in time – far too often it takes a couple of hours, which is worse than useless.

    • Lady London says:

      11 Oct11 October 11:34

      2 hours to arrive? You mean the SMS code they send, that’s valid for about 10 minutes?

      • RussellH says:

        11 Oct11 October 12:37

        Exactly.
        When it turns up, the time of sending is right, but it takes O2 that long to deliver it.

• Thywillbedone says:

  11 Oct11 October 06:19

  Looking forward to a new loading screen that doesn’t feature a hire car from the last century (one obvious clue on how creaking the infrastructure must be)…

  • masaccio says:

    11 Oct11 October 07:23

    No loading screens on the new pages

• masaccio says:

  11 Oct11 October 06:20

  Give credit where credit is due, I just gave it a try and the new bits are bloody quick. You can spot the joins between new and old – the BAEC link in the menu bar changes from first name to last name when you go some places. But page loads on new pages are massively faster.

• tankmc says:

  11 Oct11 October 07:06

  Yes it’s snapy but the UX is awful. Font’s are way to big in some places and too small in others. Responsive layout is clunky, text is hard to read in places. Another half arsed attempt from BA. Would be suprised if this was made by AI.

  • Nick says:

    11 Oct11 October 12:01

    It’s not AI but it was outsourced to a bunch of people across South America who’d never even heard of BA when they started.

• Simon says:

  11 Oct11 October 08:09

  Desperately need the app updated. It can take me 10 attempts to check in and a further 10 attempts to view the boarding pass. This happens for every flight. I have deleted and reinstalled the app and reported the app, but I am just told there is no problem with it 🤬 Is it just me??

  • Rhys says:

    11 Oct11 October 09:11

    Don’t worry, this is the normal experience 🙂

  • RussellH says:

    11 Oct11 October 09:58

    Use a proper computer! Never had any difficulty checking in that way.

  • John says:

    11 Oct11 October 11:12

    The app has become more buggy for me in recent months. Before this I never had any problem checking in and getting a boarding pass, but now it often doesn’t work.

    The entire app needs an overhaul. Most of it is essentially just a browser window showing the BA mobile website, which requires me to login every time I use it (app is already logged in, but the BA website needs logging in a second time in the browser window inside the app).

  • SamG says:

    11 Oct11 October 13:39

    I cannot get a BP on the app on my Android anymore. Works on my company iPhone otherwise I’m retro with a printed PDF!

  • jj says:

    11 Oct11 October 14:54

    My worst app nightmare was when it confidently asserted that my inbound flight was destined for LGW instead of LHR. I endured several of hours of biting criticism for administrative incompetence from my beloved wife, only to discover on arrival at the airport that i had made no error and the app simply didn’t know where my flight was going.

• executiveclubber says:

  11 Oct11 October 09:30

  The new BA site manages to look dated and cheap before it’s even launched, and the booking section UX is just so laborious. No doubt another project in combination with the half arsed IAG Loyalty

• Mark says:

  11 Oct11 October 10:28

  Hmm. Just logged into my account through the new site link, and it seems to have lost one of my bookings! Let’s hope this is still in serious testing mode.

This article is closed to new comments. Feel free to ask your question in the HfP forums.