News: update on HSBC’s 25% Avios bonus, IHG launches a European hotel sale

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• RT says:

  1 Jul1 July 09:14

  Also did a small test first because as we’re dealing with HSBC, it’s the only sensible approach. In my experience they are are the most inept of the big banks, and always have been. I wouldn’t be surprised if they used Post-Its for this and the first load blew out the window. I’ve landed complaint after complaint for their continually archaic and fallible systems. Having just transferred an ISA that took a good week over the already long quoted days and I had to ink and post in the form. Responses to my complaints can generally be summarised as “We acknowledge what you are saying, and we are not going to change. Case closed.”. And don’t bother with branches, they’re just telephone call centre number reading robots.
  Lets give this another go then…

  • TGLoyalty says:

    1 Jul1 July 11:01

    Missed opportunity for some free money me thinks

• Tom says:

  1 Jul1 July 09:51

  Data points:
  06/06/24 – transferred small test amount – no bonus
  26/06/24 – transferred all points expiring at end of June as time was running out – No Bonus
  01/07/24 – Read article above, transferred rest of points expiring September. Instant bonus.

  • Moonwards says:

    1 Jul1 July 10:41

    Does it say somewhere when your HSBC points are expiring? I can’t see these details anywhere obvious.

    • Sam says:

      1 Jul1 July 12:35

      Yes. There is a detailed guide in one of the recent hsbc threads

      • Sam says:

        1 Jul1 July 12:36

        In the comments

    • Steve says:

      1 Jul1 July 15:45

      Sam is right, but my own experience has been very hit-n-miss. Recently got better, I had an email laying out what expires in next three months….but that was a first. If you don’t keep v good records, you can get stuck.

• PG says:

  1 Jul1 July 09:55

  I transferred my full balance nearly a month ago and have had no bonus posted. I called HSBC Premier earlier and they were fully aware of the issue. They said they’ve been running another points / voucher promotion for non-Premier customers and it’s created a 5 day backlog. I don’t buy this, as the bonus points have always been added virtually instantly in the past, suggesting there isn’t any human involvement in the process of posting them.

  It seemed to me that he was kicking the can along the road, but I’ll call back in a week if there’s been no movement.

  • Steve says:

    1 Jul1 July 11:40

    Did same but call centre had no clue…perhaps because of weekend. Have logged the problem and let’s see what happens.

• Kevin C says:

  1 Jul1 July 11:54

  Using Hyatt points at Lindner hotels has done me well during the Euros as hotel rates have been high. I booked my son and friend into one and got around 6p per point. As an added bonus, the French team were staying there before their first match. They probably didn’t book on points though.

• Lumma says:

  1 Jul1 July 12:55

  The most maddening thing about HSBC is that you can no longer make cash deposits to First Direct accounts in their machines since FD switched their debit card to Mastercard and have to instead fill in a deposit form and queue up

  • John says:

    1 Jul1 July 23:14

    Oh really, that was the only reason I was keeping my FD account (and I don’t even know which HSBC branches have human tellers any more, they’ve all been converted to machine only)

• Robert says:

  1 Jul1 July 13:14

  Where should the Avios appear after transferring from HSBC? I can see them outgoing on HSBC account, but in my BAEC account I only see ‘Am-Ex finance card’ from my BAPP?

• Tony says:

  1 Jul1 July 13:48

  Hello – I have just converted HSBC points to Avios.

  1) nothing posted “instantly” as described by a few people here. It’s been an hour so I assume it will take a while – but it’s not instant?

  2) Bonus points were not shown during the transfer. I received the following message on the HSBC screen:

  Airline: British Airways Executive Club
  Airline miles received: 99,000
  Reward points spent: 198,000

  So i assume the 25% bonus will only show in my BAEC account when the points arrive?

  • Rob says:

    1 Jul1 July 15:59

    All HSBC transfers, to all partners, are meant to be instant – and indeed are in my experience.

  • TGLoyalty says:

    1 Jul1 July 19:42

    I made 3 transfers and all were instant have you refreshed your app ? Trying logging in and out of the website.

    It won’t show on your transfer screen but rather show up in your Avios account.

• Chris says:

  1 Jul1 July 15:14

  Just called as I transferred a bunch of points on the 8th and whilst the standard transfer worked, but no bonus pointed turned up. Apparently there is a system (err human probably) error and the points should be credited by the 4th July.
  We’ll see if that happens, felt like I was being kicked down the road to get me off the phone…

  • Rob says:

    1 Jul1 July 15:58

    £100 compensation will be paid if you ask. They start at £20 but seem to have authority to go to £100 without supervisor approval. (So say other readers via email)

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