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See how Qatar’s ‘married segment availability’ can wrongly make you think Avios seats are gone

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We’ve talked about ‘married segment availability’ on Head for Points before when discussing how to find Avios availability on Qatar Airways, but we’ve never done a detailed explanation of how it works in practice.

As it happens, last week a friend asked me to look up some redemption options for him to Jakarta. It showed the Qatar Airways ‘married segment availability’ in action.

Qatar Airways married segment availability

What is ‘married segment availability’?

Put simply, ‘married segment availability’ (in Avios terms) is when two flights are available for a connecting flight redemption but the same flights may not be available either individually or with different connections.

There are a couple of reasons why this may happen.

One is an attempt to share out reward availability for some reason. Let’s imagine that there is only one flight a day to Doha from a certain city compared to multiple flights per day from Heathrow. Travellers from Heathrow may want to be ‘encouraged’ onto certain onward connections in order to leave space on flights which are ‘must have’ connections from other cities due to a less frequent schedule.

Another reason can be some sort of ‘opportunity cost’ calculation. Qatar Airways has some cities where flights are priced highly (eg London) and others where it has to price lower to fill an aircraft. When cash fares are lower, the algorithm may open more reward seats because the opportunity cost (selling a seat for Avios vs cash) is lower.

Whatever the reason on any specific route on any specific day, all that matters is that it DOES happen and you need to plan for it.

Qatar Airways married segment availability

Let’s go to Jakarta

Here are some examples for flights to Jakarta, one way, on 23rd July.

From Dublin

Here’s is a screenshot for a trip which starts in Dublin:

Qatar Airways married segment availability

Look at the connecting flight from Doha to Jakarta (02.35, 24th July). It is available for ‘standard’ Avios pricing in Business Class. Business Class is the middle of the three options shown and you see the ‘O’ showing a seat is bookable.

From Amsterdam

Let’s look at the same flight but starting from Amsterdam. Look carefully below:

Qatar Airways married segment availability

The EXACT same flight, the 02.35 on 24th July from Doha to Jakarta, is now ‘occupied’ in Business Class – even though you can book this seat if you start in Dublin.

From Manchester

Let’s try Manchester. Look at this:

Qatar Airways married segment availability

The EXACT same flight, the 02.35 on 24th July from Doha to Jakarta, IS available in Business Class but it will cost you double Avios. This is what the ‘Flexi’ tag means above the middle flight option.

It’s also worth noting that there are no Economy seats available from Manchester on the Doha to Jakarta leg, even though you can book Economy from Dublin and Paris.

From Doha

Out of interest, I thought I’d check what was available if you were booking from Doha to Jakarta as a standalone flight:

Qatar Airways married segment availability

Both Economy and Business Class are available for ‘standard’ Avios pricing.

Conclusion

The lesson to learn here is that you should never take ‘Occupied’ as the final answer when searching for Qatar Airways Avios availability.

If you are willing to start from a different city, those seats you want may suddenly appear.


How to earn Avios from UK credit cards

How to earn Avios from UK credit cards (April 2025)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

Get 5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways American Express Premium Plus

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British Airways American Express

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You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.

American Express Preferred Rewards Gold

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The Platinum Card from American Express

80,000 bonus points and great travel benefits – for a large fee Read our full review

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We recommend Capital on Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, and the standard card is FREE. Capital on Tap cards also have no FX fees.

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There is also a British Airways American Express card for small businesses:

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There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

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American Express Business Gold

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Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

Comments (39)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • PMG says:

    Really interesting! Does this happen on many other airlines or mostly a Qatar feature?

    • BA Flyer IHG Stayer says:

      Virtually all airlines have married segment rules as part of their reward schemes if they offer connecting flights.

      • riku says:

        It is not limited to reward seats. The same thing applies to availability of paid tickets. The misleading part is Qatar showing “occupied” instead of “unavailable” which is more truthful. The same applies to seat maps that say “occupied” instead of “not available” when a seat is blocked for some reason rather than actually occupied.

    • AJA says:

      It happens on BA too. That’s how I booked my flights to Singapore by starting in NCL rather than in LHR udine a 2-4-1 voucher. Searching for flights just from LHR there was no availability but if starting in MAN or NCL then suddenly the LHR-SIN flights were there. It’s annoying as I would rather not have to get myself to NCL before hand given LHR is my closest airport.

      • Rob says:

        241 vouchers in Club use a version of this, yes. It is driven by cash pricing.

      • polly says:

        We did the same last trip. Nothing to SIN from LHR, but 4 seats from EDI. Perfect. A nice overnight stay in EDI, and start our trip next morning. People need to be flexible if using our 241s. Keeps it interesting.
        And that QR process has caught us out before. DUB has always been a good departure point. But we have used all the scandi departure cities at some point during those amazing QR J sales.

  • Olly says:

    Is 2 the standard amount of seats in J put up for redemption. I checked a number of routes recently (from Doha) and that seemed to be the case but never seen it referred to on HfP before so would be interested to know

    • Rob says:

      2 is what they guarantee to make available at some point in business. No cap though.

  • ACK says:

    Had something similar happening to me. LHR-BOS had no reward seat, while BUD-LHR-BOS tagging onto the same second leg did have them. And because there is competition, the longer flight was significantly cheaper than the direct one, where there basically isn’t much competition. It was a pain to start the trip in the opposite direction, but £££ talks.

  • FCP says:

    This is not quite correct. While they do have married segments, and it’s a pain, MAN-DOH alone is showing FLEX only. So you would need to check to a different location to see if any standard Avios are actually available.
    I recall my wife and I trying to travel from Dammam via Doha to Manchester.
    Dammam – Doha is 20 minutes flight and I could not get us on the same flight, even though it was wide open on single leg Avios or cash.
    We ended up on flights 30 minutes apart and then meeting up.
    Both our flights were less than 50% full in First/Business.
    Even tried changing at the airport check in and wasn’t possible.

  • Alan says:

    These sorts of shenanigans are just wrong. Either a seat should be available or it should not.

    • Rob says:

      Iberia does this by the way. Seville to Madrid to xxxxxx may show different results to Madrid to xxxxxx. In this case it would be a way of stopping non-Spanish from redeeming.

  • A270 says:

    Does anyone know whuch cities work out the cheapest to exit from if wanting to go to Doha with QR?

    • JDB says:

      It varies from day to day/flight to flight.

    • Petulant Squirrel says:

      Often ex-Europe is better, such as HEL, CPH or OSL

    • Paul says:

      I think the number of Avios is the same from most EU points to DOH but fees and taxes vary. I did CPH DOH AUH last year for this reason and even with hotel, transport and positioning flight I was saving hundreds of £. I cam back from DXB to LHR on KLM via AMS and the number of miles was the same to LHR as AMS and almost nothing in fees.

  • Petulant Squirrel says:

    I have to often look at separate tickets as a through ticket simply won’t show the availability I know is there. Either that or a multi-city search drives it out sometimes. The good thing is flying QR-QR on separate tickets, they will check you through…..unlike a particular British airline I could mention!

    • Lady London says:

      QR has even checked my luggage through when 2nd flight was BA, from more than one location. Sometimes checkin staff might check with colleague or supervisor if they can (especially with subcontracted staff) but has always been done.

      Contrast that with the miserable attitude of BA to this.

      • polly says:

        Yep, QR are good like that. Always get ours through checked back via wherever we positioned from. But last time we chose LCY EDI flight back, so luckily got our bags at LHR. 1st time we did that, tho.

    • CamFlyer says:

      Most airlines have done this for years on award flights. Checking separately, one can often determine which segment is problematic or changes the pricing, and work around it: an alternative origin, a separate cash ticket, a lower class of service (if the airline permits on redemptions), etc.

  • Mark B says:

    Does the Doha leg have to be available for there to be any chance of married leg availability. Or could the situation exist where routing from Dublin was open but nothing available from Doha?

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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