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The avios.com website is closing – what happens to Aer Lingus reward bookings?

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It looks like changes are on the way for anyone looking to book Aer Lingus Avios redemptions from an Aer Lingus AerClub account.

The avios.com platform is being retired, it seems, with reward seat booking finally being available at aerlingus.com.

A quick bit of background

Due to IT limitations, members of Aer Lingus AerClub have had an over-complex time when booking Avios redemptions.

If you log in at aerlingus.com, you can use Avios for a discount on any Aer Lingus cash flight. Unlike the equivalent ba.com functionality, you can pay 100% of the cost with Avios – including the taxes and charges element.

If you want to book a ‘standard’ redemption – priced off the Aer Lingus redemption chart, which is very similar to the BA Avios chart – you needed to book at avios.com. This was also the only way to use Avios in AerClub to book British Airways or Iberia flights.

This seems to be changing

The following message now shows at avios.com (click to expand):

You cannot use Avios to book Aer Lingus reward flights at avios.com at present.

What you can do, of course, is move your Avios to a British Airways Executive Club account via ‘Combine My Avios’ and book Aer Lingus redemptions at ba.com. Since last year, there is no difference in taxes and charges between the two booking platforms.

What happens next?

avios.com says:

The way you book Reward Flights for AerClub is being improved, enabling you to book Reward Flights through AerLingus.com instead of Avios.com. These changes will happen shortly.

In theory, the Aer Lingus website will become more like the British Airways site, allowing you to book reward seats directly.

This should hopefully stop the current problem of Aer Lingus reward tickets being issued by British Airways (with ticket numbers starting 125-) which meant they could not be managed online.

You can see the holding message at avios.com here. We’ll let you know when the new Aer Lingus reward booking functionality is up and running.


How to earn Avios from UK credit cards

How to earn Avios from UK credit cards (April 2025)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

Get 5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways American Express Premium Plus

30,000 Avios and the famous annual 2-4-1 voucher Read our full review

British Airways American Express

5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £15,000 Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.

American Express Preferred Rewards Gold

Your best beginner’s card – 30,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express

80,000 bonus points and great travel benefits – for a large fee Read our full review

Run your own business?

We recommend Capital on Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, and the standard card is FREE. Capital on Tap cards also have no FX fees.

Capital on Tap Visa

NO annual fee, NO FX fees and points worth 1 Avios per £1 Read our full review

Capital on Tap Pro Visa

10,500 points (=10,500 Avios) plus good benefits Read our full review

There is also a British Airways American Express card for small businesses:

British Airways American Express Accelerating Business

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

American Express Business Platinum

50,000 points when you sign-up and an annual £200 Amex Travel credit Read our full review

American Express Business Gold

20,000 points sign-up bonus and FREE for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

Comments (53)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Optimus Prime says:

    Last month I got an error when I tried to combine my Avios from both IB and BA websites and had to do it from Avios.com.

    Looks like I’m going to be stuffed if it happens again the future…

  • Mikeact says:

    Yes, I saw the message as well. Once you got used to the quirkiness of the AerLingus site it worked quite well. Personally, I never had any problems with bookings but the change should make it easier to navigate.

  • John says:

    Good news, the Avios.com site was completely dysfunctional and often non-functioning entirely. Authentication failures, search timeouts, timeouts before an active booking could be completed, timeouts before payment completed, failed payments, and as stated, the inability to MMB, or seat assignment using 125- tickets, and mis-coding of Avios checked baggage allowances. It was an omnishambles.

    • MC says:

      “omnishambles”

      +1

    • Track says:

      Careful what you wish for.

      Ever dealt with dysfunctional robots at IB customer service?

      They even try to catch you on your words to justify their position (eg on US DOT mandated 24-hour cancellation policy).

  • RussellH says:

    I thought I had read here in the past that IAG’s plan was to consolidate all avios holdings into one a/c under the avios.com banner, rather like miles-and-more-com.
    Is this plan now dead? Did it die years ago and I missed the funeral??

    • memesweeper says:

      It was “quietly dropped”. It may be making a return, of course…

    • BBbetter says:

      Looks like they’d still use the same backend but each airline’s website as the interface.

  • Neuromancer says:

    What happens with combine my avios with household accounts? It was not possible without the avios.com as intermediary. Has this changed?

    • RogerWilco says:

      As of last autumn, it was still the only way… I am wondering what will happen

  • Cuchlainn says:

    Another poor AerLingus IT check-in experience on Avios.com redemption flight : T-48 hours and cannot choose your seat again, as auto allocated and flight full !!

    So much for technology and progress – does not bode well for Avios.com closing……

    Rob – On a side note, any idea of date for Finnair going live with Avios intergration ?

  • Conor says:

    Echoing the comments here, taxes on Avios.com are lower than BA, will this be sorted out or will we be left short changed?

    • Rob says:

      Difference is marginal compared to what it was. Need to see what Lingus charge.

  • Bernard says:

    The whole IAG Avios ecosystem is an ever increasing 5hit show of shambles, constantly changing platforms, bad IT and ever devaluing uses of any Avios

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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