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A positive change to the British Airways American Express 2-4-1 companion voucher rules

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Without giving cardholders any notification (I think), American Express has made a positive change to the small print of the British Airways American Express 2-4-1 companion voucher.

(Presumably the reason for the lack of notification is that the change is positive!)

The rules can be found on this page of ba.com.

British Airways American Express voucher rule change

Finally …. one of the most common question in my inbox can be put to bed.

Let’s go to Clause 17.

It used to say:

17. The Cardmember is responsible for paying any Taxes, Fees and Charges relating to their Companion Voucher booking. Taxes, Fees and Charges apply per person. All Taxes, Fees and Charges must be paid for using the British Airways American Express Card.

and it now says

17. The Cardmember is responsible for paying any Taxes, Fees and Charges relating to their Companion Voucher booking. Taxes, Fees and Charges apply per person. All Taxes, Fees and Charges must be paid for using an American Express Card.

It is important to note that nothing, in practice, changed.

British Airways American Express voucher rule change

It was ALWAYS the case that:

  • you could use any type of American Express card to pay the taxes and charges on your 2-4-1 companion voucher redemption, as ba.com could not discriminate between different types of personal American Express cards, and
  • you could use an American Express in any name (Amex does not do name verification as part of its security checks, so this was never an issue – payments go through if you say you are the cardholder, even if you are not)

However, it was very common – when redeeming a 2-4-1 companion voucher by telephone – for the call centre to insist that you had to pay the taxes with your British Airways American Express card. This was true according to the T&C but was not true in reality and was not imposed for online bookings. Some people did come to verbal blows with the call centre about it.

Anyway …. this is no longer an issue.

It also means that there is no longer any requirement to still hold your British Airways American Express card when you redeem your voucher. This was never a stated rule in the first place (unless you interpret clause 32 to mean this) but was of course implied by the rule saying that you needed to pay with your BA Amex.

It’s not clear if this change is just American Express / British Airways being nice, or if there was some regulatory pushback (you were being forced to keep a financial product to utilise a benefit you had already earned) or if this is linked to the ending of pro-rata refunds on cancelled American Express credit cards from 2nd October.


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Comments (55)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Philondon says:

    I never realised taxes and fees were paid per person. So business class to LAX for example is 180000 Avios + £450.00, then we both pay £450?

    • Alan says:

      Yep, you’ve always paid taxes/fees/charges per passenger I’m afraid!

    • Andrew J says:

      That’s right. The only 2for1 or 50% element is on the Avios.

    • Simey says:

      Still amazing value, don’t you think? Paying sub £500 for return BC flights is nothing to scoff at!

      • Harry T says:

        Even with a companion voucher it’s the equivalent of £1350 per person if you value an Avios sensibly.

        • Rich says:

          For a fully flexible ticket though H.

        • Simey says:

          I mean.. sure. But I got over 200k Avios without buying it. All through SUBs and sensible spending through 2/3 years of slow shopping. So for me, it’s as much of a win as it can possibly be in this game.

  • sayling says:

    Is this not really a change by BA regarding the Companion Voucher, rather than AmEx (sort of negating DAs issues with AmEx)?

    I note the conditions for the old vouchers haven’t been changed, though accept there’s only a few months left for any pre September 2021 issued and still valid BAPP vouchers

  • NorthernLass says:

    Let’s hope BA CS agents are also aware. They can’t tell which Amex is being used, but they can be awkward if the name that goes with the card doesn’t match the voucher holder. I fell foul of this one year when my laptop auto filled my details when redeeming a 241 and I ended up having to cancel and rebook.

    • Rob says:

      But, as the article say, there is no name verification. You can tell the call centre the card is in your name, they can type in your name as ‘cardholder’ and it will process regardless.

      • NorthernLass says:

        But when you book online, the name is already filled in. I was just wondering if they are going to change this.

        • NorthernLass says:

          Also, if you book by phone, you may end up in a verbal tussle with an agent who doesn’t know the rules have changed! They tend not to know about the lack of name verification and can become difficult if you don’t provide the name they’re expecting.

        • yorkieflyer says:

          Doesn’t matter even if the card is the dogs as I believe some more unscrupulous folk were at one time taking out supplementary cards in their name, for what reason I forget

    • Harry T says:

      Just give your name, Amex doesn’t give a hoot about names.

  • NorthernLass says:

    When booking an outbound leg with the voucher it’s still showing the voucher holder’s name when it comes to filling in payment details. As we know, this doesn’t affect which Amex you can actually use, but I wonder if someone has forgotten to amend the IT?!

  • The Original Nick. says:

    Anyone looking for Business class reward seats using 2-4-1 or reward seats to Barbados next June – 19th there’s availability showing now.

  • Ross says:

    I hope someone could help me with a related question.

    We are a family of three and I have earned 2 companion vouchers and intended to use one voucher as 2 for 1 and the other as 50% off. However, the BA agent would not let me use both vouchers in the same booking. The would also not let me make 2 separate bookings as I must be a named traveller on both bookings. Is this correct and is there any way to use the two vouchers to book one family holiday?

    • Anna says:

      The voucher holder normally has to travel on the booking but in the past you could book 4 people with 2 vouchers if both were in the same account. I don’t know if this is still possible with the 50% option. You could try HUACA.

    • yorkieflyer says:

      There was always an exemption allowing 2 vouchers to be used together for a family of 4 booking, not sure if it’s changed with the new vouchers and using one for an upgrade, try Huaca

      • yorkieflyer says:

        Blimey Anna we’ve simultaneously said exactly the same thing 😎

    • AJA says:

      Unfortunately BA is correct. You cannot use 2 of the 2-4-1 vouchers to book for 3 people.

      You can use the new voucher as a 50% off single ticket for yourself, a single voucher for 2 people or if you have 2 of the Premium Plus vouchers you can book for 4 people including yourself on one booking.

  • Kraut says:

    I tried to cancel my BA Amex 2 weeks ago as I had earned the Companion voucher and they told me I needed to use the same card to book the voucher
    Have just tried again with a link to this story and the section of the BA website quoted at the top and they have told me the same thing again
    Do I just need to cancel my card because it’s an empty threat?

    • Wally1976 says:

      So long as the companion voucher is in your BA account just cancel the card and you’ll be fine.

  • Clayton says:

    Not sure how to tell y’all this but we’ve booked and paid for amex 2-4-1s with numerous non amex cards, let alone the BA one both over the phone and online. Have done for years

    • Clayton says:

      Correction: having checked back…

      …. we’ve paid over the phone using both visa & MasterCard.

    • Scott says:

      Good for you, but there was a report last year from someone who made a change to an existing 241 booking, used a non-Amex for the surcharge (think they no longer held one) and were hit for the full Avios amount, the voucher becoming worthless.

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