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A positive change to the British Airways American Express 2-4-1 companion voucher rules

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Without giving cardholders any notification (I think), American Express has made a positive change to the small print of the British Airways American Express 2-4-1 companion voucher.

(Presumably the reason for the lack of notification is that the change is positive!)

The rules can be found on this page of ba.com.

British Airways American Express voucher rule change

Finally …. one of the most common question in my inbox can be put to bed.

Let’s go to Clause 17.

It used to say:

17. The Cardmember is responsible for paying any Taxes, Fees and Charges relating to their Companion Voucher booking. Taxes, Fees and Charges apply per person. All Taxes, Fees and Charges must be paid for using the British Airways American Express Card.

and it now says

17. The Cardmember is responsible for paying any Taxes, Fees and Charges relating to their Companion Voucher booking. Taxes, Fees and Charges apply per person. All Taxes, Fees and Charges must be paid for using an American Express Card.

It is important to note that nothing, in practice, changed.

British Airways American Express voucher rule change

It was ALWAYS the case that:

  • you could use any type of American Express card to pay the taxes and charges on your 2-4-1 companion voucher redemption, as ba.com could not discriminate between different types of personal American Express cards, and
  • you could use an American Express in any name (Amex does not do name verification as part of its security checks, so this was never an issue – payments go through if you say you are the cardholder, even if you are not)

However, it was very common – when redeeming a 2-4-1 companion voucher by telephone – for the call centre to insist that you had to pay the taxes with your British Airways American Express card. This was true according to the T&C but was not true in reality and was not imposed for online bookings. Some people did come to verbal blows with the call centre about it.

Anyway …. this is no longer an issue.

It also means that there is no longer any requirement to still hold your British Airways American Express card when you redeem your voucher. This was never a stated rule in the first place (unless you interpret clause 32 to mean this) but was of course implied by the rule saying that you needed to pay with your BA Amex.

It’s not clear if this change is just American Express / British Airways being nice, or if there was some regulatory pushback (you were being forced to keep a financial product to utilise a benefit you had already earned) or if this is linked to the ending of pro-rata refunds on cancelled American Express credit cards from 2nd October.


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Comments (55)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • AspirationalFlyer says:

    On your regulatory point, the FCA’s consumer duty starts at the end of July. Maybe it relates to that, albeit speculation on my behalf. You are also still required to have an Amex card for a reward you’ve already earned….

    • Rob says:

      Says which clause? You are aware that data rules mean that BA has no idea who has a card? They know who is using one due to the Avios but not who has one.

      This is why IHG kept giving my wife cardholder perks 4 years after cancelling.

      • AspirationalFlyer says:

        Interesting! Point taken, but that was my reading of clause 17. The T&Cs are a contract with the cardholder. The first sentence of clause 17 refers to the cardholder. My point was around the correct contractual interpretation and less about card verification and which data BA or anyone else has access to. Happy to be corrected if you have written confirmation from Amex? Separately I don’t think I’ve ever used anyone else’s credit card to book a flight so the practical implication for me (I appreciate you and others are different!) is that I would still need my own card.

  • David says:

    On dear, JDB’s crystal ball has just cracked.

    • Charlie T. says:

      Eh?

      • TGLoyalty says:

        JDB suggested AMEX/BA were more likely to tighten the rules around using the voucher with the card that earned it rather than loosen them

        Tbh end of pro rata refunds and this change sort of makes sense.

  • DA says:

    Instead of tinkering with verbiage, why don’t AMEX fix their basic problem with both BA CCs, the Personal Premium AND Acceleration Business cards. Neither card will load the current Avios Rewards, neither card is posting earned Avios to the BAEC and OnBusiness points for the latter are somewhere unknown as the BA OB site has been down for 4 months!
    Emails, texts and phone calls to AMEX are met with indifference or incompetence. They can’t forward Avios manually and the AMEX site has been showing errors for weeks. All they say lamely is “your Avios have not been lost”. In the meantime we can’t use them to take advantage of special offers like the 10% bonus on BA Boosters which ends on July 31.

  • Roberto says:

    When is a story not a story? 😀

  • Matt Graham says:

    What is clause 32?

  • can2 says:

    good journalism, thank you

  • Andrew P says:

    Making a redemption last week I was also offered the option of how many Avios vs cash to use.
    The best change has to be not starting in the Uk. I am currently in the Maldives about to take a 2 for 1 ticket maldives to london to vegas to london to maldives with up to 6 month stops in london.

  • Peter K says:

    Thanks for flagging this up.

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