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Priority Pass adds a spa experience at Heathrow Terminal 5

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The first Priority Pass ‘spa experience’ at Heathrow has appeared – and it’s in the British Airways terminal, Terminal 5.

The snag is that you CANNOT access this with a Priority Pass issued by American Express.

You CAN access it with a Priority Pass issued by any other financial institution, or one you have bought directly. LoungeKey, issued with HSBC World Elite credit cards, is also OK.

Be Relax Spa Heathrow Airport Priority Pass

What can you get?

The experience is at the Be Relax Spa. There are two of these – one by Gate A8 in the main Terminal 5 (this is a pop-up with no privacy) and one by Gate B35 in the first satellite, pictured above.

Swipe your non-Amex Priority Pass or LoungeKey card and you will receive your choice of:

  • Be Back 15-minute Massage
  • Be Back 30-minute Massage
  • Polish Change plus Hand Massage
  • Be Feet on lounger 10-minute

The spa is open from 8am to 5pm Monday to Thursday and 8am to 7pm Friday to Sunday. You cannot pre-book treatments.

You can find out more on the Priority Pass website here.

PS. Remember that there is also a restaurant option for non-Amex issued Priority Pass and LoungeKey cards in Terminal 5 now. See this HfP article.


Getting airport lounge access for free from a credit card

How to get FREE airport lounge access via UK credit cards (April 2025)

Here are the five options to get FREE airport lounge access via a UK credit card.

The Platinum Card from American Express comes with two free Priority Pass cards, one for you and one for a supplementary cardholder. Each card admits two so a family of four gets in free. You get access to all 1,500 lounges in the Priority Pass network – search it here.

You also get access to Eurostar, Lufthansa and Delta Air Lines lounges.  Our American Express Platinum review is here.

You can apply here.

The Platinum Card from American Express

80,000 bonus points and great travel benefits – for a large fee Read our full review

American Express Preferred Rewards Gold is FREE for the first year. It comes with a Priority Pass card loaded with four free visits to any Priority Pass lounge – see the list here.

Additional lounge visits are charged at £24.  You get four more free visits for every year you keep the card.  

There is no annual fee for Amex Gold in Year 1 and you get a 20,000 points sign-up bonus.  Full details are in our American Express Preferred Rewards Gold review here.

American Express Preferred Rewards Gold

Your best beginner’s card – 30,000 points, FREE for a year & four airport lounge passes Read our full review

HSBC Premier World Elite Mastercard gets you get a free Priority Pass card, allowing you access to the Priority Pass network.  Guests are charged at £24 although it may be cheaper to pay £60 for a supplementary credit card for your partner.

The card has a fee of £290 and there are strict financial requirements to become a HSBC Premier customer.  Full details are in my HSBC Premier World Elite Mastercard review.

HSBC Premier World Elite Mastercard

A good package, but only available to HSBC Premier clients Read our full review

Got a small business?

If you have a small business, consider American Express Business Platinum which has the same lounge benefits as the personal Platinum card:

American Express Business Platinum

50,000 points when you sign-up and an annual £200 Amex Travel credit Read our full review

You should also consider the Capital on Tap Pro Visa credit card which has a lower fee and, as well as a Priority Pass for airport lounge access, also comes with Radison Rewards VIP hotel status:

Capital on Tap Pro Visa

10,500 points (=10,500 Avios) plus good benefits Read our full review

PS. You can find all of HfP’s UK airport lounge reviews – and we’ve been to most of them – indexed here.

Comments (205)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • The Lord says:

    See you there! Looks as though very lucky to snag a pair based on the comments

    • Alex Sm says:

      You are one of 3 or 4 lucky ones here VS seven pages of frustrated comments. Probably a realistic proportion of tix available to HfP readership 😉

  • Skooldem says:

    Can’t believe I missed out again. Sold out in less than a minute. Yesterday a dodgy link. Today, I obviously wasn’t quick enough. Should have logged in to Paypal in advance.

  • ollyloosemore says:

    Wouldn’t let me pay via paypal (failed) and then had sold out 🙁

    • John says:

      Same here, paid for two via PayPal, failed. Few refreshes later, two more popped up, added and “paid another way” and got an error saying tickets are no longer available.

  • C says:

    You need a bigger venue! How can it be sold out at exactly 12.

    • Alex Sm says:

      There should a ballot system! Otherwise we end up like Ticketmaster and Coronation tix fiasco

  • Aliks says:

    Basically you need to have an eventbrite script running in your browser autorefreshing at furious pace as the tickets come on sale.

    It may be tricky to organise a ballot, but its pointless running these events through Eventbrite the way you are doing it right now.

  • Will says:

    Would be helpful if HFP could explain the ticketing process. App was preloaded and ready to go at 12.00 exactly and didn’t work. Online within 2 seconds and that went to waitlist. Seems so many events do this, a friendly explanation would help people understand how this works and why we waste our time trying

    • Rhys says:

      It effectively IS a ballot, though. There is so much demand that it is lucky dip whether you get tickets or not.

      • Alex Sm says:

        But the optics of this is not right Rhys… if people lose in a ballot, they take it as a bad luck but at least they had all had equal chances. With this travesty 0 sec long sale people who invested time and effort feel fooled and those who work/travel/have slow connections are left out by design. I ended up joining this madness again from a business conference in Kazakhstan as it’s my partner’s birthday on the 27th and he said we can go despite other plans but we ended up in frustration again and will continue to advocate for a ballot

        • Rhys says:

          Eventbrite don’t offer a ballot!

          • Alex Sm says:

            Eventbrite is not the only platform, and HfP used other tools before for your prize draws etc

        • Alan TJ says:

          I agree.

          This just causes annoyance to the majority of people who try to attend especially when you bag a ticket but cannot pay for it in time because of Eventbrite’s IT issues.

  • Dan says:

    Wow the tickets went fast. I put 2 in my cart and flew through PayPal within seconds of release but failed to secure any. Just had flashbacks to trying to book Cape Town flights for the new year!

  • FFoxSake says:

    Just keep trying. Ignore the waitlist message and keep refreshing until you see a ticket.
    I got one at 12:04 that way.

    • Alan TJ says:

      That’s probably from the tickets being released on timeout; because their CC payment system is not up to the job.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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