John Lewis suspends applications for its Partnership credit card

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• conspicuous-capybara says:

  10 May10 May 09:23

  Even the first phase of Crossrail will make it much easier for many people to get to Heathrow by virtue of it being easier to get to Paddington!

  Currently I get the train to London Bridge, switch to the Jubilee line (a >5 minute walk platform to platform) to Baker Street, then Bakerloo to Paddington. Can’t wait to replace that with a DLR to Canary Wharf then Crossrail to Paddington. Will probably only save 5 minutes or so in the first stage, but it’ll be a much easier journey.

  • Rhys says:

    10 May10 May 09:25

    Yes, it’s going to make my life very easy. Can’t wait for it to run through to Heathrow.

    • ChrisC says:

      10 May10 May 10:27

      Yes I’ll be getting the Thameslink from Brighton to Farrindgon and catching it there either to LHR or to LCY via Canary Wharf

• BA-Flyer says:

  10 May10 May 10:02

  I was a victim of ID theft involving NewDay. The fraudulent application spelt my name wrong and had the wrong day in my DOB, but the application was still accepted. My complaint was upheld and compensation provided, as it was clear zero checks had been done.

  • david says:

    10 May10 May 11:01

    out of curiosity. what was the comp?

    • BA-Flyer says:

      10 May10 May 13:36

      £90. Not sure why they didn’t round it up to £100, but as I haven’t actually suffered financial loss myself, I didn’t push it further. I also got the standard 1 year membership to CIFAS.

  • Nick N says:

    10 May10 May 15:34

    Your view on this not and ID theft but a data breach? I subscribed to telegraph Newspaper, however last Nov I decided to cancel as I was not getting time to read it properly. In April this year I realise that they are still charging me. They do not have customer services so by just random dialling I got someone who wanted to help. Turns out not only had they been taking my non existent subscription but had also taken money from my account in the name of someone I have never heard of. They have been ‘investigating’ for a month. A salutory lesson to me, ‘go over my statements from Amex with a fine toothcomb’. I have told them I want compensating when it is finalised, they offered 6 months free subscription I near said ” **** off” but declined their offer with expletives

    • A says:

      11 May11 May 14:43

      Another reason why it’s bonkers to pay for the dt. So much easier to use your library login and not have to deal with these useless morons.

• Anonymous says:

  10 May10 May 10:05

  Barclaycard Avios card looks like great deal with sign up bonus of 60,000 avios points. I signed up to it of course, considering this is one of the best sign up deal.

  However, the physical card has not been delivered for a month and a half, and customer service team cannot do anything, apparently due to “supply chain issue of physical cards printer” and charged me 20 pounds for two months.

  I am cancelling this credit card, as I am not really in the mood to spend 40 pounds for no reason.

  • Rob says:

    10 May10 May 10:08

    There was a blip in the first couple of weeks (early March) but those were resolved before we launched our special offer and I don’t know of anyone from that batch who hasn’t received one.

    Indeed, many people who got the card during our 30k promotion have already triggered their sign-up bonus, and all got the extra 5k last week.

    • Flamingpenguin says:

      13 May13 May 08:07

      I’ve not had my 5k bonus Rob – What should I do?

      • Rob says:

        13 May13 May 09:19

        Step 1 – check your BA account
        Step 2 – ensure that Avios from normal Barclaycard spend have posted so you know the accounts are linked (no claims will be looked at unless you have earned standard Avios)
        Step 3 – if you got the free card, check that the 5k standard bonus showing is not actually our bonus (lots of people have 5k and think it is the standard bonus they earned, but it’s not – that will come later and it is our bonus that has arrived)
        Step 4 – email me and we’ll give you an address at Barclaycard. They will pull up your Consumer Credit Agreement to see if it mentions HfP. If it does, you’ll get credit. If it doesn’t, you used the wrong link.

  • Max says:

    10 May10 May 10:30

    Phone them up and report your card as lost. I did this and the replacement card arrived within 3 days. The original card never arrived…

  • Ian says:

    10 May10 May 10:39

    Dealing with Barclaycard’s so-called “Customer Service” is an absolute nightmare and I am still trying to get the card which I unwisely applied for cancelled. If you can get through to them, they’re polite and say they’ll do something but nothing happens. My advice would be: don’t be seduced by the Avios offer, have nothing to do with Barclaycard.

  • SteveJ says:

    10 May10 May 11:31

    60k points?

    • Ian says:

      10 May10 May 12:54

      No, just not worth all the hassle.

      • SteveJ says:

        10 May10 May 17:04

        No I’m referencing the original post, there was never a 60k sign up offer, so not sure what that’s all about.

        • JDB says:

          10 May10 May 17:52

          A few people have used the 60k figure here. I assume they mean a couple applying and each getting 25k Avios + the 5k HfP bonus.

  • NICK says:

    10 May10 May 15:27

    I queried my card not being sent in a meaningful time frame, they refunded £15 of my £20 first month charge

  • Dubious says:

    10 May10 May 16:09

    I wonder if they are printing them in Singapore before shipping to the UK and then posting them. It always surprises me how so many of the cards must be airflown from the other side of the world but still arrive fairly quickly in the regular post.

    Does anyone with the Barclaycard Avios card see a “Gemalto SGP” printed on the back?

    • Symon says:

      11 May11 May 10:48

      Has ‘THALES SHA’ on the back, which Google tells me is Gemalto, so yes.

• Rui N. says:

  10 May10 May 10:20

  What was an Aqua gold? I have a regular Aqua that gives 0.5% on all purchases, up to £100 per year (pays for 2/3 of the Curve Metal yearly fee by itself)

  • Roger that says:

    10 May10 May 10:38

    Aqua gold is just a marketing thing with no extra benefits. A waiter in Cape Town did comment that the design was cool!

• Andrew. says:

  10 May10 May 13:37

  Definitely need a bit more info. My JLP MasterCard is the oldest card that appears on my credit report.

  If it stays with HSBC, fine. If it migrates, and resets to a year zero card it’s pointless.

  I don’t particularly want to return to NewDay. I got a nice amount of compensation from them before, but having to raise a complaint with the FOS in order for them to recognise the authority of the ICO in a complaint was tiresome.

• ADS says:

  10 May10 May 13:47

  Speaking of transferring points to Nectar …

  Does anybody with the dreaded 7135JSO block have a resolution from Nectar yet ?

  • Mark M says:

    12 May12 May 16:54

    A very good question! All I get from them is BS, claiming my “ISP is overseas”, or my “VPN is blocking it”, etc. Both complete nonsense, as it occurs from any browser and any device inc mobile phone. AND different cards within my family too.
    But I can log in OK with my mobile with 2 of our 3 cards – very weird. I’ve given up bothering – as long as the points still come through that is…
    Does anyone have any ideas?

• KS says:

  10 May10 May 20:21

  Off topic I know, but….

  Received two emails from BA today. First confirmed that they couldn’t apply my FTV to the booking I’d requested it be applied to as the booking wasn’t eligible (t&c duly quoted). Second, one minute later, from a different member of staff confirmed they’d refunded the original payment card with the full FTV value. Odd.

  Now waiting to see what appears on the Amex statement…

This article is closed to new comments. Feel free to ask your question in the HfP forums.