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BA extending 2-4-1 vouchers to 30th September 2023 – but only if you wrapped them in a FTV

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We recently covered the news that British Airways was planning to break up Future Travel Vouchers, returning the underlying cash, Avios and vouchers to the holder, in order to reduce pressure on its call centres.

In the last few hours this has started to happen. There is some good news though.

British Airways has decided to extend the life of 2-4-1 vouchers wrapped up in Future Travel Vouchers.

British Airways extending 241 companion vouchers

Here is the email being sent out to some holders of Future Travel Vouchers:

“You accepted a Future Travel Voucher for this booking, however, we know there are some issues with vouchers associated with Reward Flight bookings, so to offer you maximum flexibility we’ll be cancelling it and refunding you in full.

“You don’t need to do anything. We’ll automatically credit the Avios back to your account and refund the money to your original form of payment. We expect this to take approximately 4 weeks and it means you’ll be able to use your Avios as you wish.

If you used a Companion Voucher on this booking, we will add it back to your Executive Club account with a new expiry date of 30 September 2023. If your original Companion Voucher had an expiry date beyond 30 September 2023, that same date will apply when we add the voucher back to your account. This will be done automatically by us and added back to your Executive Club account once your refund has been completed. Please allow approximately 4 weeks.”

This email represents a change of heart by British Airways. The original messaging was that Companion Vouchers would be returned with their original expiry dates, or expired if that date had already passed.

This may be down to HfP pressure, since we had been actively encouraging readers to turn their expiring 2-4-1 vouchers into Future Travel Vouchers in order to keep them alive. There would have been a lot of frustrated customers if those Companion Vouchers had been expired.

What can you do about an expiring 2-4-1 voucher if it wasn’t wrapped in a Future Travel Voucher?

Nothing, unfortunately. You are going to lose it if you don’t use it. British Airways started expiring 2-4-1 vouchers again on 1st October 2021 and it won’t stop now.

It is too late now to turn it into a Future Travel Voucher. As we covered last week, BA is no longer accepting Future Travel Voucher requests for flights which contain an American Express voucher. You will automatically receive a full refund instead which won’t change the 2-4-1 expiry date.

BA has done the right thing by extending 2-4-1 vouchers wrapped in Future Travel Vouchers. These people had taken advantage of a loophole, albeit one created by BA, to extend their Companion Voucher and it would have been wrong to withdraw it.

By cashing in these Future Travel Vouchers, the pressure on BA call centre will be sharply reduced – it takes around 20 minutes to make a booking using a Future Travel Voucher – which will benefit everyone.


How to earn Avios from UK credit cards

How to earn Avios from UK credit cards (April 2025)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

Get 5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways American Express Premium Plus

30,000 Avios and the famous annual 2-4-1 voucher Read our full review

British Airways American Express

5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £15,000 Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.

American Express Preferred Rewards Gold

Your best beginner’s card – 30,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express

80,000 bonus points and great travel benefits – for a large fee Read our full review

Run your own business?

We recommend Capital on Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, and the standard card is FREE. Capital on Tap cards also have no FX fees.

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There is also a British Airways American Express card for small businesses:

British Airways American Express Accelerating Business

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

American Express Business Platinum

50,000 points when you sign-up and an annual £200 Amex Travel credit Read our full review

American Express Business Gold

20,000 points sign-up bonus and FREE for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

Comments (156)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Fran says:

    Yes! I got this email as well today. Great to know I know have more time to use the 241.

  • Alan says:

    Can I just check. I have an unused Amex 2-4-1 due to expire 11 May 2022. As it is not yet used and no FTV attached, I cant do anything to extend it? i.e. I CANT book a 2-4-1 LHR-MAN today and cancel for an FTV which will be extended to Sept 2023?

    • Rob says:

      Correct. That door closed last week when BA stopped allowing FTVs on bookings using Avios.

    • NorthernLass says:

      Get yourself booked to somewhere nice for Easter or the early May bank holiday weekend! That’s what I’d do. I don’t think I could cope psychologically with losing a 241 😂

    • pauldb says:

      If you wanted to go somewhere in the next year I would at least have a go at booking the trip in April and then changing the dates to when you really want, under BA’s free changes policy. Maybe even deliberately book it “wrong” peak/offpeak so it’s a manual change that might escape the automatic “voucher expired: no”. If that isn’t allowed, cancel with 24hrs. Of course you’ll need to get through on the phone!!!

  • smullery says:

    Got the email last night and the Avios and payment were already refunded this morning with the 241 showing back in my account.

    • BSI1978 says:

      +1, pleasantly surprised. Albeit now have to top up my Avios sufficiently to try and make use of the 4 vouchers I now have….

  • Richard says:

    Is this happening with all 241s on an FTV – haven’t received an email?

    • Rob says:

      It’s not clear. Higher value ones may not be broken up if BA wants to keep hold of the cash.

      • Sarah says:

        When I cancelled our redemption booking last week (for 4 of us over 2 x 2-4-1 vouchers, there was no mention of FTV, just a confirmation that we’d get Avios and cash refunded and the 2-4-1 vouchers back in account with original expiry date,,, keeping fingers crossed they get extended

      • momomo says:

        As a data point, my 2-4-1 LHR to HND in First, booked way back on 12/03/20, has not been refunded in this way. Looks like BA wants my cash.

  • CheshirePete says:

    It wasn’t just HfP suggesting to wrap the
    Voucher up. Over the past year it was also suggested by the GGL line on more than one occasion to me, so BA may have had an issue there if officially advised to do this, and then they tried the backtracking!

  • VinZ says:

    Great news Rob/HfP but can I ask something?

    I have two bookings in place with expired companion vouchers already wrapped in FTV’s. Now, one of these booking I won’t probably use. Does it make sense to just postpone it to a future date until I have more clarity on when I can actually use it?

    Do FTV’s follow the same rules of needing to be used within a year of the first issued ticket then converted into a voucher?

    Hope I made myself clear enough.

    Thanks

  • Cranzle says:

    My voucher has been returned, but it’s listed under eVouchers used/expired but the expiry is 30 Sep 2023

    • AlisonH says:

      Same here, showing under used with expiry 30/9/23. Wonder if this will be adjusted and moved.

      • NorthernLass says:

        +1 with OH’s 241 (mine is showing usable). I have a feeling something may have gone wrong and we’ll need to get BA to sort this out 😔. I’ll give it a few more days then send a Twitter message, I can’t face calling.

  • Just Nick says:

    Have to love BA at the moment. They have just extended my silver by a year and have now unwrapped an FTV from a Manchester flight into a refund on money and miles plus a 2 for 1 extended out to September 2023.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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