Apologies for application issues with Barclaycard Avios Mastercard

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• Daniel says:

  1 Mar1 March 12:46

  I called Barclaycard and they’ve told me if I can’t see it in the app as an existing customer, I wont be able to transfer to it. There goes 11 years of loyalty to them.

  • Ian says:

    1 Mar1 March 12:57

    Be patient….and don’t believe what the call centre staff tell you. If mine and others’ experiences are anything to go by, options will appear in your app soon enough.

• Peter S says:

  1 Mar1 March 12:51

  I’d applied and got an error stating they had all my details and they would be in contact in a few days… anyone in similar position and received an email confirmation or anything? Will have to wait it out a few days I guess then call them.

• Andrew says:

  1 Mar1 March 12:53

  The option just appeared on my Barclaycard app to change from Platinum to either of the Avios cards with the bonus of 1000 or 5000 – this has only just updated as only an hour or so ago it was only offering me the usual 0.25% Rewards card, as it was yesterday. So keep checking in case they are releasing in batches. When switching, there is no credit check etc, you will be sent a new card after your next statement date – so presumably you don’t start earning Avios until that date and the 3 month clock doesn’t start until then.

• Jimbob says:

  1 Mar1 March 13:09

  Hi all – I’ve seen some others indicate delays in receiving emails, but they all seem to have been resolved by now. I applied sat night at 8pm, received a success message on the browser but am yet to receive any email. Should I try again or just be patient? Thanks!

  • Jimbob says:

    1 Mar1 March 13:11

    Oops – meant to say *last* night…

    • BKER says:

      1 Mar1 March 13:35

      I had similar issue where I passed eligibility check, submitted the application and received message saying successful but additional checks needed and would hear back in 5 days. After reading some comments here, I contacted Barclaycard to be told there was no record of any application. However, they have completed both soft and hard searches on my credit file which I have asked them to remove…

      • Jimbob says:

        1 Mar1 March 14:08

        Thank you.

        • Jimbob says:

          1 Mar1 March 16:16

          For anyone in a similar position, I called Barclaycard – they have my application details and I was told I will receive further updates by post, including T&Cs that I need to sign and return.

• iamlost says:

  1 Mar1 March 13:25

  I still want to know what date they use to work out the 6 month gap.

  • Rob says:

    1 Mar1 March 14:04

    Ring them and ask when they think you cancelled. You then have certainty.

• Mike79 says:

  1 Mar1 March 13:28

  Managed to change mine via the App. Offered 3 cards, 2x Avios plus the Platinum

• Roberto says:

  1 Mar1 March 13:40

  Tried to swap via the app and……

  No options available
  We don’t have other options available for you at the moment. This may be due to recent changes on your account, such as your card being reported lost or stolen or if you’ve requested a new PIN in the last 10 days.

  (Which I have not)

  • Harrier25 says:

    1 Mar1 March 13:52

    Yeah, I get the same….oh well, Barclays loss.

  • Gavin says:

    1 Mar1 March 14:03

    Same here, although maybe it’s because I’ve only just downloaded the app. I’ll try again in a few days / next week.

  • Ian says:

    1 Mar1 March 15:05

    If you look back through the chat you’ll see many people have had this issue but it eventually gets resolved and you’ll be given the opportunity to change your card…just keep trying. Patience is a virtue, don’t they say?

  • Lee says:

    1 Mar1 March 20:58

    I just checked mine (again) and still have the same message about no options available. I’m bored with it now, might as well stick to what I have.

• Aston100 says:

  1 Mar1 March 13:42

  I applied successfully almost 20 hours ago.
  Not received an email as yet. Obviously checked spam folder.

  • NorthernLass says:

    1 Mar1 March 14:51

    +1 over 24 hours now. I’ll see if the card turns up in the next few days then chase it if not.

This article is closed to new comments. Feel free to ask your question in the HfP forums.