British Airways issues a new coronavirus refund policy

British Airways has just improved its coronavirus rebooking and refund policy.

This includes extending the window for cancelling existing bookings.

Up until now, only travellers booked on services until 31st May had the option to convert their booking into a voucher.  This has now been extended to all travel until 31st July. You can see the announcement on ba.com here.

The only way to claim a cash refund from British Airways is via the increasingly busy phone lines.  The Head for Points coronavirus refund and cancellation policy article has more details on different booking types.

What are my options for a British Airways coronavirus refund?

This is how we see it.

Did you book with cash for a flight departing AFTER 31st July?

If you booked before 3rd March, there is nothing you can do.  You will need to wait a few weeks to see if BA extends its refund policy for travel in August and beyond.

If you booked on or after 3rd March, you can rebook your ticket for another date between now and the end of 2020.  However, you must pay any fare difference.

Did you book with cash for a flight departing BEFORE 31st July?

Is your flight still operating and you are due to travel in the next few days?

If your flight is not cancelled and you are travelling very soon, you have no choice.  You must either travel or take a British Airways voucher.  Cash refunds are not available for flights which are operating.

Is your flight still operating but it is for travel in a few weeks or months time?

If this is you, you have two options:

You can – today – accept the British Airways travel voucher, or

You can wait until nearer the date of departure to see if BA does cancel your flight.  If it does, you are entitled to call up and request a cash refund.

Is your flight already cancelled?

You have two options:

You can accept the British Airways travel voucher via the BA website, or

You can ring British Airways and ask for a cash refund

Did you book with Avios?

If you booked with Avios, here are your options:

Is your flight operating, and departing BEFORE OR ON 31st July?

If so …..

You can accept the British Airways travel voucher via the BA website or

You can ring British Airways and ask for a cash and Avios refund, paying the £35 per person cancellation fee, or

You can wait to see if your flight gets cancelled, which will save you the £35 per person cancellation fee

Is your flight operating, and departing AFTER 31st July?

If so …..

You can ring British Airways and ask for a cash and Avios refund, paying the £35 per person cancellation fee, or

You can wait to see if your flight gets cancelled, which will save you the £35 per person cancellation fee

Is your flight cancelled?

You have two options:

You can accept the British Airways travel voucher via the BA website (no fees apply) or

You can ring British Airways and ask for a cash and Avios refund (no fees apply)

Does my voucher guarantee me a flight for the same price?

No.

You need to be very clear about this.  The British Airways refund vouchers do NOT guarantee you a flight to the same destination for the same price.  It is simply a cash and/or Avios voucher to be spend how you wish.

If you had booked a £300 flight to New York but decide to rebook for a date where tickets are £500, you will need to pay the additional £200 on top.

Are the British Airways flight refund vouchers transferable?

No.

The person who receives the voucher must be a passenger on the rebooked flight.

Does it make any difference if you paid with Avios and/or a 2-4-1 voucher?

Yes.

If your booking contained Avios and/or a British Airways American Express 2-4-1 voucher, you do NOT get the Avios and voucher redeposited in your British Airways Executive Club account.

Instead, the Avios and 2-4-1 voucher are rolled up into the voucher, along with your cash.

We have reports of people who have tried to rebook a 2-4-1 ticket being refused unless their flight was to the same Avios zone.  It is not clear if this is policy or just confused agents at the call centre.

Whatever the rules, trying to mix Avios, a 2-4-1 voucher and cash into a new booking is going to be messy.  Using a voucher from a cash booking is obviously far easier.

Edit: anecdotal evidence in the comments suggests that the 2-4-1 voucher will be valid as long as the voucher as a whole, ie. until April 2022.

What happens to the expiry date on my BA Amex 2-4-1 voucher?

The voucher you receive if you cancel your flight and accept a voucher is valid until 30th April 2022.

However, what happens if your voucher includes a British Airways American Express 2-4-1 voucher which expires before 30th April 2022 (as virtually all of them will)?

Does your BA Amex 2-4-1 voucher get extended to 30th April 2022?  Or is your travel voucher actually going to partially expire early?  We can’t get an answer to this question.

All existing coronavirus cash refund vouchers are extended

British Airways is also extending existing refund vouchers. Under the previous policy all travel had to be completed within 12 months of your original dates. All new and existing vouchers can now be used up until 30th April 2022, mirroring Virgin Atlantic’s generous voucher scheme.

(The original 12 month rule was unfair because you had to fly back before the expiry date, not just travel out.  This meant that anyone who had booked for Easter 2020 could not use their voucher for Easter 2021.)

As noted above, it isn’t clear what happens to BA Amex 2-4-1 vouchers which are embedded in vouchers but are due to expire before 30th April 2022.

Remember that vouchers can only be used by ringing up to book.  They are not valid online.  This may change but you shouldn’t bet on it.

British Airways Holidays bookings

British Airways has also recently changed the payment schedule for BA Holidays bookings. If you have a a flight + hotel or car booking then you now only need pay the balance due 3 weeks before departure. If you have a medium term booking (eg. July, August, September) then it is best to wait and see how the travel situation evolves.

Is the new British Airways coronavirus refund policy an improvement?

Whilst British Airways still appears to be trying its best to prevent people from getting cash refunds, the new voucher policy is a necessary improvement on the previous offerings which were exceptionally poor when compared to other airlines.

If you have a voucher it should now be much more useful although, of course, you are still on the hook for any fare difference when you rebook.

This HfP article outlines the coronavirus policies for the major UK airlines and hotel groups.

PS. If you are not a regular Head for Points visitor, why not sign up for our FREE weekly or daily newsletters? They are full of the latest Avios, airline, hotel and credit card points news and will help you travel better. To join our 65,000 free subscribers, click the button below or visit this page of the site to find out more. Thank you.

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How to earn Avios from UK credit cards (April 2025)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

There are two official British Airways American Express cards with attractive sign-up bonuses:

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.

SPECIAL OFFER: Until 27th May 2025, the sign-up bonus on the ‘free for a year’ American Express Preferred Rewards Gold card is increased from 20,000 Membership Rewards points to 30,000 points. Points convert 1:1 into Avios (30,000 Avios!) and many other programmes. Some people may see even higher personalised offers. Click here to apply.

SPECIAL OFFER: Until 27th May 2025, the sign-up bonus on American Express Platinum is increased from 50,000 Membership Rewards points to a huge 80,000 points. Points convert 1:1 into Avios (80,000 Avios!) and many other programmes. Some people may see even higher personalised offers. Click here to apply.

Run your own business?

We recommend Capital on Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, and the standard card is FREE. Capital on Tap cards also have no FX fees.

There is also a British Airways American Express card for small businesses:

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.