Maximise your Avios, air miles and hotel points

British Airways will refund ALL flights to 31st May for a voucher – but should you say no?

Links on Head for Points may support the site by paying a commission.  See here for all partner links.

Finally ….. British Airways has seen the light and is now allowing you to cancel ALL flights up to 31st May, in return for a travel voucher.

However …. I am not convinced you should accept.

Let me explain.

Here is the British Airways ‘Book With Confidence’ website.

British Airways BA 777X 777 9X

These are the new rules:

If you are travelling between 14th March and 31st May, you can refund your flight for a British Airways e-voucher irrespective of when you booked.  No refunds are on offer for flights beyond 31st May.

If you are travelling between 1st June and 31st December 2020, you can refund your flight for a British Airways e-voucher if you booked between 3rd March and 31st May

The voucher is valid for 12 months from the date of your original flight

The voucher can be used on any route, not necessarily the one you originally booked

This applies to both British Airways marketed flights and BA Holidays bookings, although Comair and SUN-AIR are exempt

You cannot claim if you have already started your journey

Flight cancellations can be made until the close of check-in, whilst BA Holidays bookings must be cancelled within 48 hours of departure

Anyone who has already cancelled their booking and lost money cannot retrospectively request a voucher

You can also change your flight dates without any change fees, although you have to pay the fare difference.

The small print on how the voucher works is on the ‘Book With Confidence’ website.

British Airways Book With Confidence

But …. but …. but …. perhaps you should wait?

I know this sounds contrarian.  Many of you have been on tenterhooks waiting for a decision like this to allow you to cancel your trip.

And yet ….

The EU has agreed the terms of a deal to allow airlines to cancel flights without losing their slots.

Next week, British Airways is likely cut anything from 25% to 100% of its scheduled flights – probably around 50% given what Lufthansa is doing.   If your flight is cancelled, you are entitled to a full refund IN CASH.  No messing around with e-vouchers.

By taking the refund now, you are also giving up your right to potential EC261 compensation if you were due to travel within 14 days of the cancellation being made.

Unless you are travelling in the next 4-5 days, you might want to think about waiting in case you end up missing out on a full cash refund.

Of course, there is also a risk that British Airways withdraws this offer and you can no longer refund your ticket at all.

It’s up to you.


How to earn Avios from UK credit cards

How to earn Avios from UK credit cards (April 2025)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

Get 5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways American Express Premium Plus

30,000 Avios and the famous annual 2-4-1 voucher Read our full review

British Airways American Express

5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £15,000 Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.

American Express Preferred Rewards Gold

Your best beginner’s card – 30,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express

80,000 bonus points and great travel benefits – for a large fee Read our full review

Run your own business?

We recommend Capital on Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, and the standard card is FREE. Capital on Tap cards also have no FX fees.

Capital on Tap Visa

NO annual fee, NO FX fees and points worth 1 Avios per £1 Read our full review

Capital on Tap Pro Visa

10,500 points (=10,500 Avios) plus good benefits Read our full review

There is also a British Airways American Express card for small businesses:

British Airways American Express Accelerating Business

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

American Express Business Platinum

50,000 points when you sign-up and an annual £200 Amex Travel credit Read our full review

American Express Business Gold

20,000 points sign-up bonus and FREE for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

Comments (857)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Nige22 says:

    Am I right in thinking that the online request for voucher also works for ‘avios plus money’ fares – to receive the full cash value rather than losing £35 each if using the usual cancellation button??

    • MaryR says:

      I’m not sure, I read somewhere else that you have to phone for Avios bookings to be sorted out

    • Shoestring says:

      that must be correct – you’d get the Avios & Money back 100%

      whereas I just checked cancellation options online and for my (old, pre-50p) booking, it would still charge me £17.50 each (one way)

      • Shoestring says:

        in the form of a voucher, though – I guess you get the Money element back as a voucher and the Avios refunded to a/c

  • Gill says:

    We are due to fly to DC on Thursday using avoid and a 2-4-1 voucher. Immediately after booking the flight I booked the hotel through ba.com. I can cancel the flight no problem but not sure about hotel, having read t&C’s. We have airport hotel and parking pre-booked too. I’m going to wait until Monday to see what Trump does about the borders.

  • MaryR says:

    Luckily, I ‘m not yet in Warsaw. I live in France and was doing BA Toulouse-LHR-Warsaw to position for the QR flights. Indian visa has been suspended, so I’m going nowhere now!! Return flight from India already converted to voucher with QR. Thanks for your help.

  • Mnov says:

    I just booked a flight on ba.com but now need to cancel under the 24 hour cooling off period. Can this only be done by phone? I have been on hold for 2 hours so far.

  • YT says:

    Does anyone have any idea how the BA ‘voucher’ will work for Reward flights? Credit of X number of Avios against future bookings?
    Thanks for all the updates Rob, really helpful

    • Anna says:

      This has been asked loads of times now. The voucher isn’t for reward flights. Those can be cancelled as per the usual Ts & Cs up to 24 hours before travel.

      • Shoestring says:

        or wait for BA to cancel the flight for you and you can get a full refund

      • YT says:

        Thank you, but the country closed its border less than 12 hours before we were due to fly there, hence why we are having to rely on the voucher sadly

  • Shoestring says:

    ouch! 10 more Covid-19 deaths announced today (England)

    let’s see what the new cases number is…then anticipate if USA is going to bring forward that ban on flights from UK

    • Shoestring says:

      all deceased in their 70s & 80s, all with underlying health conditions

      • James says:

        Well that makes it alright then, doesn’t it?

        You really don’t see how unpleasant and callous you sound, do you? Just stop🤦‍♂️

        • Shoestring says:

          I thought I was being empathetic with my ‘ouch!’

        • Lady London says:

          No it’s a helpful reminder that older people especially with underlying conditions are especially vulnerable – so that we can all try to protect them and help them.

          I’ve restrained myself from speculating if there are certain other features that some people may have that … Never mind.

      • Russ 😷 says:

        Shoestring as much as I look forward to reading your comments perhaps at this time they could do with toning down a little mate. People when alarmed become poor decision makers and we read HFP to make better choices. We don’t need anymore aggro at the moment.

        • Shoestring says:

          well I’ve just re-read my comments and I don’t get it, that’s just reporting facts pretty much exactly the same way Sky News said it, do you shout at the TV as well? but I will stop going on about the deaths falling in that demographic/ underlying causes if you like, I suppose we all get it by now

          • Russ 😷 says:

            No one’s shouting at you just respectfully requesting.

          • Lady London says:

            @Shoestring I’m reminding myself that we’re all different and some people are equipped to retain rationality even when there is panic about and most aren’t.

            Some people of course are rational only and that’s a separate issue, everyone is welcome to their own approach provided they try not to insult those who are better equipped(or worse equipped). Some of that seems to have been done above.

            Markets work the same. Luckily for some.

  • Yaron says:

    I am currently in Peru on a multi-city ticket purchased in February and originated (1st leg) in TLV. I am due to fly to JFK with LATAM on March 17th and then BA to LHR on 18th and TLV on 19th (morning flight) where I had planned to stay 6 nights. However, due to current restrictions, arriving passengers at TLV airport are expected to self-quarantine for 14 days, which I cannot do.
    Contact BA (social media) to say I tried to push the TLV bound flight date to a later date, that’s not possible. BA has already cancelled the daily evening service to TLV, but are operating the morning flight.
    BA’s response – you can fly to TLV, but won’t be able to leave the country (aka return home to UK !) for 14 days.
    Not sure what to do when asked about my plans at JFK? Can BA deny me boarding at JFK given the final destination is TLV, if I have no place to self-quarantine in Israel?

    • Shoestring says:

      be careful because other countries are just refusing entry to non-compliant people, ie making you take the next flight back where you came from

    • meta says:

      Is the BA ticket on one PNR? If so, they might. However, it is an overnight, so you would need to leave the airport anyway and collect bags. You could always no show for flight to Tel Aviv.

      • Yaron says:

        Hi
        All flights are on the same PNR , bought directly from BA call centre and issued in the UK , for BA operated flights between TLV-JFK (via LHR) and then LATAM between JFK-LIM.
        LATAM’s flight on the 17th is a very early morning flight (flying overnight), arriving JFK in the morning. Collecting baggage and staying in NYC till the 18th , to BA’s evening flight to LHR , arriving morning of the 19th , direct connection to TLV – so no chance to collect baggage at LHR and head home

        • Lady London says:

          Talk to BA and see if they will change your ticket or put a note on your booking ok for you to short check your baggage to London.

          • Yaron says:

            Well, if now the USA is going to ban UK bound flights from the 17th, then I’m already caught by this , as I’m scheduled to fly BA on the 18th. BA now has no option but to offer me some solution and I’m waiting for their feedback . Fingers crossed 🤞

          • Shoestring says:

            UK bound flights are not going to get banned, it’s flights into the USA that are affected by the new measures

            of course, the number of lights out of the US will end up getting severely cut but not as immediately as you fear

        • Lady London says:

          Yaron just looked again at your initial question.
          You said your original connection lhr-tlv was in the evening, after you arrive in the early morning?
          And that now BA switched you to a flight lhr-tlv on the same morning?

          In that case I am certain BA has moved you to a flight more than 2 hours earlier.
          Therefore you can request a reroute or a refund.

          Try for refund of lhr-tlv segment first as I am sure you had a plan for your original gap in London that you can’t take the morning flight due to. So you want a later flight, not an earlier one, as you so need to spend a time in London to do what you originally planned.

          This could come unstuck if jfk-tlv is a married segment. This would also, to me, increase the risk of being denied boarding at JFK already.

          Where do you want to stay? JFK or London since you say you can’t stay in tlv?

          I’d ask BA for what I want accordingly – refund or complete reroute of jfk-tlv…..risky…. Or routdye you to tlv with a longer gap (you only need an overnight you can make it clear you are not looking to have them pay the accomm)… or ask them to reticket you just as far as London. If you spent more than 23 hrs 59 minutes in London then a higher cost of APD would come on your ticket so see if they can just ticket you to London.

          • Lady London says:

            Go softly and personally I’d be frank when I speak to them as if jfk tlv is a married segment on your ticket then their rerouting obligation might be fulfilled by putting you on a flight to tlv that does not go via London. As lhr is their hub its unlikely but it depends how overloaded they are.

            Just call them as, as you say, since the new announcement you are in a slightly stronger position.

  • Lady London says:

    Ouch. Think you will be ok though.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

The UK's biggest frequent flyer website uses cookies, which you can block via your browser settings. Continuing implies your consent to this policy. Our privacy policy is here.