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British Airways will refund ALL flights to 31st May for a voucher – but should you say no?

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Finally ….. British Airways has seen the light and is now allowing you to cancel ALL flights up to 31st May, in return for a travel voucher.

However …. I am not convinced you should accept.

Let me explain.

Here is the British Airways ‘Book With Confidence’ website.

British Airways BA 777X 777 9X

These are the new rules:

If you are travelling between 14th March and 31st May, you can refund your flight for a British Airways e-voucher irrespective of when you booked.  No refunds are on offer for flights beyond 31st May.

If you are travelling between 1st June and 31st December 2020, you can refund your flight for a British Airways e-voucher if you booked between 3rd March and 31st May

The voucher is valid for 12 months from the date of your original flight

The voucher can be used on any route, not necessarily the one you originally booked

This applies to both British Airways marketed flights and BA Holidays bookings, although Comair and SUN-AIR are exempt

You cannot claim if you have already started your journey

Flight cancellations can be made until the close of check-in, whilst BA Holidays bookings must be cancelled within 48 hours of departure

Anyone who has already cancelled their booking and lost money cannot retrospectively request a voucher

You can also change your flight dates without any change fees, although you have to pay the fare difference.

The small print on how the voucher works is on the ‘Book With Confidence’ website.

British Airways Book With Confidence

But …. but …. but …. perhaps you should wait?

I know this sounds contrarian.  Many of you have been on tenterhooks waiting for a decision like this to allow you to cancel your trip.

And yet ….

The EU has agreed the terms of a deal to allow airlines to cancel flights without losing their slots.

Next week, British Airways is likely cut anything from 25% to 100% of its scheduled flights – probably around 50% given what Lufthansa is doing.   If your flight is cancelled, you are entitled to a full refund IN CASH.  No messing around with e-vouchers.

By taking the refund now, you are also giving up your right to potential EC261 compensation if you were due to travel within 14 days of the cancellation being made.

Unless you are travelling in the next 4-5 days, you might want to think about waiting in case you end up missing out on a full cash refund.

Of course, there is also a risk that British Airways withdraws this offer and you can no longer refund your ticket at all.

It’s up to you.


How to earn Avios from UK credit cards

How to earn Avios from UK credit cards (April 2025)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

Get 5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways American Express Premium Plus

30,000 Avios and the famous annual 2-4-1 voucher Read our full review

British Airways American Express

5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £15,000 Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.

American Express Preferred Rewards Gold

Your best beginner’s card – 30,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express

80,000 bonus points and great travel benefits – for a large fee Read our full review

Run your own business?

We recommend Capital on Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, and the standard card is FREE. Capital on Tap cards also have no FX fees.

Capital on Tap Visa

NO annual fee, NO FX fees and points worth 1 Avios per £1 Read our full review

Capital on Tap Pro Visa

10,500 points (=10,500 Avios) plus good benefits Read our full review

There is also a British Airways American Express card for small businesses:

British Airways American Express Accelerating Business

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

American Express Business Platinum

50,000 points when you sign-up and an annual £200 Amex Travel credit Read our full review

American Express Business Gold

20,000 points sign-up bonus and FREE for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

Comments (857)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Clive says:

    I must say that out of all the hotel chains Accord policy on Covid 19 is by far the worst.

  • Linda Chamberlain says:

    I contacted BA to ask if possible to extend Amex 241 voucher, which is due to expire 27th March. I was asked to email details & have now received a response from BA saying ‘No extension granted’ 🙁 Are others receiving a different answer?

    • Secret Squirrel says:

      Linda:
      This response is different to others, contact them again & state you’ve received different than others.
      Maybe some kind people on here may be able to help with proof of difference.

    • xcalx says:

      Was it applied to a booking

    • Lady London says:

      Just asking for a data point had you actually booked anything with the voucher?

    • AJA says:

      Linda are you trying to get an extension to a 2-4-1 voucher that (a) you’ve already used or is it (b) a voucher that you haven’t used? If its (a) then call again. If it’s (b) then you’re out of luck as you haven’t used it and would ordinarily and realistically lose it if you don’t use it by the end of the month.

      The anecdotal evidence is only 2-4-1 vouchers actually used for existing bookings are getting extensions.

      A possible solution is to use it to book a flight anywhere that you can get availability for with a departure date before the end of the month in the hope that the flight is cancelled but bear in mind that

      the T&Cs specifically state “you must book and fly the outbound leg before the expiry date”

      so you would have to actually fly if the flight wasn’t cancelled. Your return leg(s) can take place after the voucher’s expiry date passes.

      • Linda Chamberlain says:

        Thank you AJA, I hadn’t booked any seats (because of CV at possible destinations) at the time of contacting them 8-9 days ago. I appreciate you taking the time to suggest a possible solution, thank you.

  • Marie M says:

    Can someone clarify please. Ive filled out the form for a voucher for a flight tomorrow. Do i also have to cancel the flight via app?
    On the app its showing a rebate of only taxes

    Many thanks

  • Rob says:

    They are being by 6 months on request, it seems – but don’t be an idiot and call now to request it, because the call centre have better things to do.

  • Tanya says:

    I am currently in South Africa (arrived 11/3/20 on a very empty Jo’berg flight). The flight itself was very upsetting as we do this route every March and it is always full. Limited drinks were offered in CW and food selections limited. It felt very surreal. We are due to return home on 27/3/20. Part of me is considering calling BA to come home sooner, although I am unsure if that is me over-reacting or if now is the time to leave. We travelled on a 2-4-1 ticket and avois. Does anyone see any potential issues? Thanks so much.

    • marcw says:

      Call embassy in SA for advice.

    • Lady London says:

      I’d stay in South Africa and build up my resistance and then look a couple of days ahead of my return to see if anythings changed if you have the BA flight to bring you back.

  • Shoestring says:

    google [A pair of International Consolidated Airlines Group executives appear confident that the airline group will overcome the chaos wrought by coronavirus and have bought shares, which have plunged more than a third this year.]

  • MaryR says:

    I have an Avios flight waw-doh-nagpur (India) for Sat 21st with QR which is eligible for cancellation with BA. I have just been told that the actual flights are now cancelled. Does this mean that it comes within scope of EU261? Thanks very much

    • Shoestring says:

      doubt it – extraordinary circs as Warsaw Airport is closing tonight with Poland effectively sealing its borders for a couple of weeks from Sunday

      • Lady London says:

        If you’re stuck in Poland though I’m thinking duty of care part of EU262 hould apply. Forget compensation part of eu261, people, for now.

    • marcw says:

      Poland has suspended all international inbound traffic. No compo. Call and ask whether they can reroute you. But be careful, you will only be able to enter India if you hold an Indian passport.

  • Lady London says:

    *stuck behind paywall

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