Maximise your Avios, air miles and hotel points

British Airways will refund ALL flights to 31st May for a voucher – but should you say no?

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Finally ….. British Airways has seen the light and is now allowing you to cancel ALL flights up to 31st May, in return for a travel voucher.

However …. I am not convinced you should accept.

Let me explain.

Here is the British Airways ‘Book With Confidence’ website.

British Airways BA 777X 777 9X

These are the new rules:

If you are travelling between 14th March and 31st May, you can refund your flight for a British Airways e-voucher irrespective of when you booked.  No refunds are on offer for flights beyond 31st May.

If you are travelling between 1st June and 31st December 2020, you can refund your flight for a British Airways e-voucher if you booked between 3rd March and 31st May

The voucher is valid for 12 months from the date of your original flight

The voucher can be used on any route, not necessarily the one you originally booked

This applies to both British Airways marketed flights and BA Holidays bookings, although Comair and SUN-AIR are exempt

You cannot claim if you have already started your journey

Flight cancellations can be made until the close of check-in, whilst BA Holidays bookings must be cancelled within 48 hours of departure

Anyone who has already cancelled their booking and lost money cannot retrospectively request a voucher

You can also change your flight dates without any change fees, although you have to pay the fare difference.

The small print on how the voucher works is on the ‘Book With Confidence’ website.

British Airways Book With Confidence

But …. but …. but …. perhaps you should wait?

I know this sounds contrarian.  Many of you have been on tenterhooks waiting for a decision like this to allow you to cancel your trip.

And yet ….

The EU has agreed the terms of a deal to allow airlines to cancel flights without losing their slots.

Next week, British Airways is likely cut anything from 25% to 100% of its scheduled flights – probably around 50% given what Lufthansa is doing.   If your flight is cancelled, you are entitled to a full refund IN CASH.  No messing around with e-vouchers.

By taking the refund now, you are also giving up your right to potential EC261 compensation if you were due to travel within 14 days of the cancellation being made.

Unless you are travelling in the next 4-5 days, you might want to think about waiting in case you end up missing out on a full cash refund.

Of course, there is also a risk that British Airways withdraws this offer and you can no longer refund your ticket at all.

It’s up to you.


How to earn Avios from UK credit cards

How to earn Avios from UK credit cards (April 2025)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

Get 5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways American Express Premium Plus

30,000 Avios and the famous annual 2-4-1 voucher Read our full review

British Airways American Express

5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £15,000 Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.

American Express Preferred Rewards Gold

Your best beginner’s card – 30,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express

80,000 bonus points and great travel benefits – for a large fee Read our full review

Run your own business?

We recommend Capital on Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, and the standard card is FREE. Capital on Tap cards also have no FX fees.

Capital on Tap Visa

NO annual fee, NO FX fees and points worth 1 Avios per £1 Read our full review

Capital on Tap Pro Visa

10,500 points (=10,500 Avios) plus good benefits Read our full review

There is also a British Airways American Express card for small businesses:

British Airways American Express Accelerating Business

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

American Express Business Platinum

50,000 points when you sign-up and an annual £200 Amex Travel credit Read our full review

American Express Business Gold

20,000 points sign-up bonus and FREE for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

Comments (857)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • CV3V says:

    I have a BA booking that triggered the Amex 3000 Avios bonus offer available at the time, so if I need to cancel I might be better taking the voucher. a cash refund would probably result in amex clawing back the bonus Avios.

    • Lady London says:

      Personally I’d value cash refund or rerouting over a voucher – which you could ultimately end up losing a big chunk of the value of – and would wait. It’s just possible Amex might not reverse it if you have other spend they could counterbalance. For a miserable 3000 avios I’d 100% hold off and roll the dice and wait – concessions and offers from BA are not going away while this situation continues.

  • Andy says:

    We are booked to leave Miami on 25th March, what do you think best plan would be ?

    • ChrisC says:

      Cancel now for the voucher or wait a few more days to see if that changes to a full refund – as Rob advises in the article

      Only you can decide what to do. Depends what you were going for and going to do. I was dur to go to NYC but since the places i wanted to go – museums etc – have closed there is little point in going. If I was going just to see family and friends the decision would be different

  • AJA says:

    Catherine, if you cancel (which you can do up to 24 hours before departure) you will get everything back minus a fee of £35 per passenger, ie you get back Avios, all taxes and fees minus £35 per passenger, and your 2-4-1 voucher. Unofficially BA is extending the voucher validity but it’s only for vouchers due to expire shortly afterwards and only on request.
    So I’d advise holding off cancelling until closer to the time. But if you do decide to cancel do it over the phone and ask for an extension to the voucher. Be prepared for them saying no to the extension but quite frankly I think they’d extend it especially in light of Virgin’s announcement of extending theirs.

    I have flights to Israel on 1 July using a 2-4-1 voucher. Only going for 14 days in total so if the 14 day self quarantine in a private house still applies at that point there’s little point going however I am hoping that all will be much better then and I can still go. Will lose £500 prepaid for a hotel in Jerusalem unless I can get that back on insurance.

    Interestingly I renewed my annual travel policy with AXA yesterday and they confirmed that despite the media reporting AXA withdrawing cover for corona virus/ covid-19 for new policies I am still covered as it is a renewal of an existing policy. I think that’s pretty decent of them.

    • Lady London says:

      Trust insurers, notably Axa who somehow got the Amex Pat business, to refuse to cover anything as long as it might actually occur.

      • Rob says:

        Axa via Amex has paid me a few times when I clearly broke the rules – I am relatively positive about them.

      • AJA says:

        To be fair to the insurers anyone booking a flight from today onwards knows about the existence of corona virus so trying to take out a new insurance policy that covers for it is really expecting a lot.

        That said I was very clear with them yesterday that I would cancel if I wasn’t covered since I have no other bookings before 1 July and would have just tried to buy a new policy in mid-June saving 3 months where I am realistically not going to get any use out of the policy.

  • JRC says:

    The govt will prop up BA, although Willie Walsh hasn’t done BA/IAG any favours after the Flybe debacle. The political landscape has changed dramatically and fully expect the UK and every other country to throw the kitchen sink at this.

    • Nick_C says:

      Would that be possible? BA is a brand within IAG. You can’t buy shares in BA. Perhaps the UK, Ireland, and Spain might jointly nationalise IAG?

      If we nationalise BA, we need to nationalise Virgin as well.

      Or let them collapse and new companies start with a clean slate.

      • JRC says:

        Suspect they will pull out the RBS playbook of pumping in lots of money in return for shares- be it IAG or some other form of stake in BA. I’m sure Dominic Cummings and his outside the box team will solve it 😉

    • ChrisC says:

      UK governemnt props up Spanish owned company is going to make a great headline anf people will ask why foreign owned BA is saved and not (mostly) UK owned Flybe.

      • JRC says:

        I suspect outside of the bubble of HfP most people have no idea what IAG is and the ownership structure of BA. Either way we need an airline in post Brexit world right- selling all our kippers and other highly sought after fare…

  • jamie says:

    Over in Atlanta now with BA, due to come back on 24th but have taken a one way with Virgin next week just to get back to UK before it all kicks off here – BA said they couldn’t make any changes to existing reward booking – very unhelpful in fact. They told me to speak to Avios !! Really?

  • James says:

    Does anyone know what would happen to onbusiness points where the points would have expired by now if I cancel a flight to Italy in mid April? I’m hoping BA will let us move the flight or have the points reinstated with additional time to use them.

    • Karen Brown says:

      Talk to On Business. Doubtless they will make some concession but prod them now.

  • Ianmac says:

    At least BA seem to have a sort of policy !
    I have KLM flights booked from UK through AMS and on to Innsbruck and back for Easter family ski trip at Lech, Austria – all Tyrol ski resorts now closed (and Lech hotel has offered full refund on booking deposit)
    KLM says that I can rebook without change fee on the website via MyTrip – only gives me options to bring my trip forward or postpone by one day – HOPELESS.
    I will try the UK Customer Service Centre next

  • AJA says:

    Hawk777 on FlyerTalk posted the following message ‘re calling BA:

    “guys and girls I know everyone is worried but can you pls only call ba if your flight is within the next 7 days and hold of it not. The call centres are absolutely taking a battering, as I am sure you can guess. It’s basically all hands on decks those of us meant to be off this weekend most of us all in working to try and help out but if your travel isn’t in next 7 days please hold off calling”

    He works in one of the BA call centres. He’s posting regular updates on FlyerTalk as well.

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