The new Hilton Garden Inn hotel in Heathrow Terminal 2 and T3 is open

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• N says:

  4 Jul4 July 16:55

  OT – Titanium staying at Moxy.

  As expected no breakfast. (I don’t get why, but thems the rules)

  But was surprised at checkin to find out that there is no F&B credit because it’s a points stay?! Wtf?!

  • E says:

    4 Jul4 July 20:54

    Was this the LHR one? They did something really strange with my invoice to say that most of my stay was actually charged as the cost of breakfast and the room rate was a fraction of what it should be. Only realised when they sent the invoice through later by email as the total they quoted me at checkout was correct. I took it up with Bonvoy customer service as I reckoned they did it just so they could post far fewer points than they should have (as F&B doesn’t count for points with Bonvoy). I got the right points credited in the end but wasn’t impressed with this although the hotel itself was fine.

    • N says:

      5 Jul5 July 00:09

      Stratford!

      Weird re the points – sounds like they were trying to save a few ££

    • meta says:

      5 Jul5 July 01:15

      I do think you get points for F&B spend at Bonvoy properties. I got them on all my stays since the merger without a problem. People
      reported here problems with Moxy Heathrow. I had no problem with Moxy Excel for example earlier this year.

      • Rob says:

        5 Jul5 July 08:39

        You’re not getting them at the HFP party, we have blocked that off 🙂

      • E says:

        5 Jul5 July 15:41

        Not at Moxy – room rate only qualifies. But agree that at most of their brands F&B counts. Should have been more specific!

    • Lady London says:

      5 Jul5 July 23:35

      sneaky bastkets. i was going to look at givin the Moxy Heathrow a few stays in the autumn, but if they are playing games like that I won’t now.

• Murray says:

  4 Jul4 July 19:33

  OT – I’ve just linked my Hilton Honors account to my Platinum card to enrol for gold status. It says it will take up to 15 days to process. Does anyone know how long it took for them? I’m wondering if there’s any chance it will be finalised in a week for a hotel stay.

  • Leigh says:

    4 Jul4 July 19:56

    Mine took 2 weeks; but my daughter linked hers recently and it only took 5 days.

    • Matt says:

      5 Jul5 July 00:18

      Mine took about 5 days last year.

• r* says:

  5 Jul5 July 02:08

  A friend has been delayed at airport for the last 4 hours due to an electrical problem on a long haul flight back to uk, they currently have no estimate on when they will be able to fly, presumably this will qualify for 261 compensation when they get home but at what point does the airline have to provide a hotel?

  • Lady London says:

    5 Jul5 July 23:25

    only on a european airline as eu261 applies to all airlines leaving europe (regardless of whether the airline is a european airline or ont) but eu261 only applies to European airlines, if flying from somewhere else into Europe.

    Airline should provide duty of care meaning appropriate food and non-alcoholic drink (or expenses for that, reasonable level) if approprirate meal times occur and pass during the delay. same for hotel. if you have to stay a night airline must provide accommodation and transport to and from hotel, relevant meals as above etc. this is regardless of fhe cause provided the journey and airline fall under eu261 (see above). Logistically airline may struggle to provide personnel who can arrange hotel for all – if that is happening get your own and send bill to the airline for your expenes – but make sure you give the opportunity a reasonable opportunity to provide it by a means of their choice first. so if you’rve been handing around for 4 hours and it’s approaching midnihgt, get your own and forget queuing or trying to contact the airline. that’s all assuming your journey and the operating carrier is covered by eu261 of course.

• Bob says:

  5 Jul5 July 07:31

  3 weeks ago I was on QR172 ARN-DOH on my way to HKG (booked during the previous sale in April) and it was chanced to A350 with Qsuites about 5 weeks prior to departure. DOH-HKG-DOH were B777-300 Qsuites as expected.
  On a different note, wouldn’t it be nice if QR would have similar fares from more EU cities (being Amsterdammer I recall all the nice fares ex-AMS about 3 years ago 🙂

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