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Big changes to American Express Platinum on the way, including a metal card and higher fee

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American Express is planning yet more changes to its UK card portfolio, this time on The Platinum CardFor once, you are getting four weeks notice of what is going to happen.

Whether you are a cardholder or just a potential cardholder, you have time to make your plans accordingly.

Here is the news in a nutshell:

The Platinum Card will be made from metal, not plastic – see the image below

The annual fee increases from £450 to £575, albeit with some modest improvements in benefits

The spend required to earn the 30,000 points sign-up bonus is doubling

New UK American Express Platinum metal card

The new fee and benefits come into effect from 11th June for new cardholders.  Existing cardholders will receive the new benefits from 11th June and will be charged the higher fee on their next renewal after 1st August.

Let’s look at the new package in detail:

A new Platinum card, made from metal

American Express launched a metal version of The Platinum Card in the US in 2017 and has been slowly rolling it out since.  Arguably they have missed the boat in the UK, since Curve, N26 (N26 Metal reviewed here) and Revolut (Revolut Metal reviewed here) have all launched in the last six months.

I have been using a metal Curve card for a few months.  They are surprisingly heavy and fall out of your wallet easily.  The good news is that I have never had a problem using it in a card terminal or ATM.

New cardholders from 11th June will receive a metal card automatically.  Existing cardholders will receive one when their current card expires.  If that is a long way away, I imagine that if you call after 11th June to say that you have lost your card, the replacement may well be metal …..

Platinum supplementary cards will also be issued in metal.

Looking at the image above, I image that – like Curve – your name, card number and expiry date will be printed on the back of the card to make the front look more stylish.

An increased fee, from £450 to £575

Existing cardholders will be billed £575 from their next renewal after 1st August.  New cardholders will pay £575 from 11th June.

If you apply before 11th June you will pay the existing £450 for the first year.

Additional Platinum supplementary cards go up from £170 to £285

Additional Platinum supplementary cards after the first free one will be charged at £285 instead of £170.

Whilst this is a sharp jump, the current £170 fee for additional Platinum supplementary cards is ludicrously cheap.  You can basically give someone full Priority Pass membership (admits two), Hilton Honors Gold, Marriott Bonvoy Gold, Radisson Rewards Gold, Shangri-La Golden Circle Jade, Melia Rewards Gold, Eurostar lounge access, full travel insurance etc for £170 per year.  It is exceptional value and couldn’t last.

Additional supplementary cards issued as Gold cards will continue to be free but will continue to not have any benefits except for being covered by The Platinum Card travel insurance.

A sharp jump in the spend needed to trigger the sign-up bonus

The sign-up bonus on The Platinum Card is a generous 30,000 Membership Rewards points.  This converts into 30,000 Avios or various other airline and hotel schemes.  Airline transfer rates are 1:1.  The hotel transfer rates are 1:2 into Hilton, 2:3 into Marriott and 1:3 into Radisson.  You can also convert at 15:1 into Club Eurostar.  You can see the partner list on the Membership Rewards site here.

From 11th June, new applicants will need to spend £4,000 within three months to trigger the sign-up bonus.  This is a sharp increase on the current £2,000.  You should apply before 11th June if £4,000 would be a stretch.

£10 per month of Addison Lee credit

Cardholders will receive £10 cashback per month on Addison Lee taxi rides charged to their card.  This does not accumulate if unused in any particular month.

If you use this, you will save £120 per year which offsets the fee increase.  This is fairly easy if you live in London but far more difficult if you don’t.

This benefit is only available to the primary cardholder and not to the Platinum supplementary cardholder.  The annual benefit is therefore capped at £120.

American Express Amex Platinum card

$200 credit on EVERY onefinestay house rental

This is potentially very interesting.  You will get $200 cashback each time you spend $200 or local currency equivalent on The Platinum Card on a onefinestay house or apartment rental.

(Rentals in the UK receive £150 cashback on stays of £150+.  Rentals in the Eurozone receive €170 cashback on stays on €170+.)

I thought this would come with a catch, but it doesn’t.  I have spoken to Amex and you will get the cashback on each and every booking.  The nearest thing to a ‘gotcha’ is that you must opt-in to this benefit via the American Express website when it goes live on 11th June.  If you forget to opt in, you won’t receive your cashback.

The only snag is with onefinestay itself.  Most of their houses require a three night minimum stays – not all of them, but most.  Looking at a low cost country such as Thailand, the cheapest place I could find is $185 per night in Koh Samui with a three night minimum.  The cheapest with a two night minimum is $450 per night – although you are, of course, getting a monumentally large Koh Samui villa for this!  If you think that you will be able to book yourself a cheap $200 property and essentially pay nothing due to the $200 cashback, you will be disappointed.

Other new benefits that I won’t insult your intelligence with by pretending they are useful

You will be able to book American Express restaurant partners via the Amex app instead of calling (some of these deals are OK, to be fair, and offer benefits such as a free glass of champagne to cardholders)

You will be able to message American Express from inside the Amex app

You will be able to use the American Express Centurion Lounge in Heathrow Terminal 3 when it opens later this year (I have no doubt that this will be an excellent lounge – Centurion Lounges have a great reputation – but Platinum cardholders would have got access anyway and there are already two good Priority Pass lounges in Terminal 3.  There is nothing new about this.)

Conclusion

For existing Platinum cardholders, the key question is whether you can easily use the monthly Addison Lee credit.

If you will, the increase in annual fee is offset and you are in a similar position to where you are today.  If you can’t use the Addison Lee credit, you are facing a £125 fee increase with very little in return, unless you become a heavy onefinestay user.

For potential new Platinum cardholders, the increase in target spend to £4,000 within three months to trigger the sign-up bonus could be a deal-breaker.  I strongly recommend applying before 11th June to lock in the existing £2,000 spending target if you can.  You can apply here – note that the website will not be updated with the new details until 11th June.

As a reminder, you qualify for the 30,000 Membership Rewards points sign-up bonus if you have not had any card which earns Membership Rewards points – ie Gold, Green, Platinum, Centurion or the Amex Rewards Credit Card – in the past 24 months.

In general, you need to look at The Platinum Card like an iPhone.  You could, in theory, save a lot of money by scrapping your iPhone and buying a torch, alarm clock, Chromebook, portable hi-fi, calculator, stopwatch and a non-smartphone separately.  Most people don’t.

Similarly, you could drop your Platinum card and:

pay for travel insurance for your entire family and the families of five random people you would otherwise give a supplementary card

pay for car hire insurance when you rent (although insurance4carhire will sell you an annual policy cheaply)

pay for airport lounge access, potentially via a Priority Pass (or buy pricier tickets which include it)

pay more for luxury hotels rather than using Fine Hotels & Resorts (admittedly you can book many FHR properties with similar benefits via our hotel partner Bon Vivant)

pay more for Eurostar tickets to get lounge access via your ticket type

pay for better quality rooms and breakfast at Hilton, Marriott, Radisson, Melia and Shangri-La hotels instead of relying on your status benefits 

pay for an ice scraper for your car rather than using the new metal Platinum card

etc etc.  You need to do the maths based on your own personal circumstances.

Should I apply for The Platinum Card NOW to lock in the £2,000 bonus spend target and the £450 fee?

Probably.  You will get a better deal than usual, because you will only pay £450 but will earn 11 x £10 Addison Lee credits before your first renewal at the higher rate.

Wait until tomorrow, however, when I will run a full article on what The Platinum Card gets you.

The Platinum Card website is here if you want to apply or find out more, although the benefits I describe above will not be shown until 11th June.


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Comments (665)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Happeemonkee says:

    Bye Amex Plat!!

  • Paul says:

    Amex will have done their homework and will be using all those surveys we fill in to tell them how good they are and just what great value they offer.
    A full scale rep appraisal of cards is now due in this house. £575 feels ouch! But – I have the BAPP for free and there hasn’t been a year gone by when I haven’t got the fee back via offers or insurance claims. My instinct is that it still has value though the Addison Lee credit is insulting.
    If I keep it it will mean stopping all other fee based cards such as VS and IHG. I can’t justify (afford) them all. Lots of thinking to do over next few weeks.
    The metal card is a disincentive – might be fine at the Four Seasons but in Aldi is going to look rediculous.

    • Rob says:

      I still get a free BAPP as well, which makes a big difference since family travel insurance and the BAPP fee would get me close to £575 anyway.

  • Bob McTavish says:

    First Direct – First Directory (currently £15pm) you get Car breakdown cover, travel insurance (family inc. winter sports) and £1k of mobile phone insurance. So for £180 a year that to me is great value, particularly as we have it coming out of our joint account so both my wife and I get the benefits, still for £15pm.

    I think a lot of people justify the card Platinum based on the holiday insurance benefit and as per the above, there are potentially better options for that, especially so with a ~28% fee hike.

    The Amex bonus is shot for many due to their 24month rule The Hotels and Lounges has to be the most valuable benefit to the person I feel to justify the high fee. I certainly cannot now.

    • BJ says:

      You will get slightly better benefits with Nationwide FlexPlus for £13/month and over half of that back in interest if you maintain a balance of £2500 In your account. Also, less hassle than First Direct as you need to call them to do many things unless that has changed in recent years.

      • Bob McTavish says:

        Thank you, I will take a look – I’d not heard of that. Yes you are right, First Direct does require a call although thus far that has always been entirely painless. So that one is £156pa, goes to further show how poor value the Amex card is now. Really bad IMHO.

        • BJ says:

          @Bob, if you decide to go ahead I’m happy to refer you and we will get £100 each. Provided Rob’s ok with that just send him your name and email and he will pass it on to me to do the referral.

          • Liz says:

            My friend had nothing but trouble with Nationwide Insurance when she broke her hip in Ecuador last year. She had to pay the £10k for her hip replacement and £££’s of other costs for having to stay and extra 2 wks after the op. Took her months to get the money back but was still out of pocket at the end of it. Put me off going for the Nationwide one. We’ve taken Shoestring’s advice and gone for the Barclays one with the lounge passes.

          • BJ says:

            I remember that Liz but the thing is there are horror stories with every insurer from time to time. If there were major problems with Nationwide or any other, I am sure it would be all over the media and the fact that it isn’t suggests they are mostly fine. Still, I share your concerns as I’m always a little anxious about insurance on travels. More so at the moment as I’m travelling next month while awaiting surgery. Paid Nationwide an extra £132 to cover that, here”’s hoping I don’t need it but hopefully it will come good if I do. I wanted to switch to Barclays too but apparently they do not provide cover for travel to Thailand, amongst other countries so it wasn’t an option.

      • 1967stuart says:

        Also have the Nationwide flex plus. Cant say how good or bad the travel insurance is (never had to claim on it) but the mobile phone insurance is fantastic along.

        You can make 4 claims and have had to make 3 claims over 2 years and no issues at all (each time phone replaced with a brand new one). So for a family of 4 with either expensive iPhones or Samsung that can be £3500 worth of phone insurance cover.

        • meta says:

          I’m still tossing options, but I think the main benefit is that Amex Plat insurance will pay out no matter what, even if you break the rules slightly. No fuss and you don’t even need to interact with anyone as it’s all online.

          • BlueHorizonUK says:

            Hasn’t Amex changed from AXA and now you have to call in to claim?

          • meta says:

            @BlueHorizonUK Not for the existing customers. I did a claim about a month ago.

        • Tracy says:

          Ditto, I have made numerous phone claims on my policy, I have 3 teenagers in the house lol. Excellent service each time. I have claimed for a cancelled US domestic flight, just the hotel room for the night as the airline gave compensation for the flight. Nationwide paid out for the room without even seeing an invoice, no questions asked. Can’t complain so far…..

  • Shoestring says:

    When you ditch your Plat, try to time cancellation for the end of a payment month. I think we (nearly) established that the pro rata fee refund is now done monthly. So you don’t want to cancel at the beginning of a payment month and pay £48 for a whole month when you only get a few days’ benefit.

  • Nick G says:

    I’m well and truly out of this game now. If your a high earner living in London it might not have any impact. For most people I would imagine the changes to Amex are now getting ridiculous. Using up my avios then forgetting about this status or biz class lifestyle. Living within my means now. Ill still look at this site occasionally but not like i used to.

  • John says:

    Why would anyone see a benefit in a metal card – crazy. it is only a method of payment. Surely we should be looking to use it via a phone anyway. Anyone taking your card couldn’t care less about what your card looks like. These days they rarely handle it.

    To compare it like a iphone is wrong. Android is far superior to iphones. However no iphone user will ever agree to that.

    Most people will have lounge benefits anyway, many might earn status on hotels.

    Insurance comes through many bank accounts at a far cheaper rate.

    The additional benefits only benefit a few – if you do not live in London forget it.

    If Amex are reading this then you will lose a lot of customers!

  • Susan says:

    Not living in London I had to google Addison Lee – so this supposed benefit is going to be sod all use to me. I’ve always like my Amex Plat and have had good use out of the PP and Hilton Gold and peace of mind with the car hire cover. Although thinking about this the only time I tried to claim I didn’t get anywhere because Hertz never sent the repair report. Is there a time limit?

    When Amex put the fee upto £450 only a few years ago it made sense to stick with it for me, but this is a ridiculous hike with no useful benefits and coming so after the loss of Accor Plat is quite a disincentive to stay – but maybe pruning the membership is the intent.

    Is a metal card more environmentally friendly than a plastic one? I can’t believe it’s more cost effective. I also can’t believe that anyone really gives a stuff what the damn thing is made of as long as it works, which the plastic always has for me.

    • Shoestring says:

      6 years?

    • Lady London says:

      Yes Alex seems to have Côme a bit l’âge to actually giving a métal card. I mean it’s hardly a new thing anymore is it? It’s all a bit “me too”.

      If anyone is thinking of cancelling and getting pro rata refund for thé remaining months i would succèst doing it sooner than mater. Judging by the ténor of these comments about the reprice with no meaningful additional benefits plus losses like Accor and Cathay etc. I think Alex is going to get a big shock on this one as more existing cardholders will walk elsewhere than was expected by Alex. I do expect them to dump the pro rata quickly if that happens. So if you’re going, get going. Eventually will leave those that stay in a stronger negotiating position. But at 575 per year? Too long to wait for.

      • Lady London says:

        *sorry for rubbish French text editor didnt see quite how much it had overwritten

  • FlightDoctor says:

    When I saw the headline I thought, WOW, maybe some nice new benefits (maybe higher hotel or airline status like in the old days)…..but then I read the article and my heart sank. I have had Platinum for around 20 years and this may be the deal breaker. £575, really???
    Both my wife and I have the BAPP and have a very clear benefit with 2 x 2-4-1’s every year (with an annual cost of nearly £400 between us).
    However, my wife and family see very little benefit from the Platinum card; it tends to be a perk I (perhaps selfishly) use for business travel (PP lounges when not flying with BA, and the occasional room upgrade at hotels).
    Quite rightly my wife is going to challenge why we are going to be spending just south of £1000K on credit cards when, if we want lounge access or better hotel rooms on family holidays, we don’t just pay for them as we go!!
    Rob, it would be great if someone could do the maths for us here and cost out the various major benefits as I suspect it will be “Adios Platinum” otherwise lasted this year ☹️

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