Five UK Marriott hotels, mainly country clubs, are to leave the chain

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• Kevin H says:

  4 Jul4 July 14:48

  For anyone who has to scan a copy of their passport to IIB for account verification (or whatever) the lady I spoke with on the phone was adamant that in the Header line of the email you ONLY put your IB Plus number – and nothing else!

  Am not sure why you can’t something in addition – but I pass it on for what it’s worth.

  • Claire says:

    4 Jul4 July 15:23

    Mine was entitled ‘Iberia Plus 12345678’ and it went through fine, my husband’s was identical but hasn’t gone through yet.

• Tracy says:

  4 Jul4 July 15:17

  Mine arrived today. OH has not got any, same bookings for 2 people. Only difference was his account was a year old with no transactions, mine had some….his flights never showed in his account but mine did, hope I don’t have to fight for these avios…..

• Alan Platts says:

  4 Jul4 July 15:28

  just looking at availability of redemption of the 90k on website – has anyone managed to do an open jaw booking online? If so how? (or maybe requires a phone call?) cheers for any help on this one

  • KevMc says:

    4 Jul4 July 15:33

    If it is with Iberia from Madrid, it might be easier book as two one-ways – in my experience, the return price is usually the same as two one-ways (unlike with BA)

• Matthew says:

  4 Jul4 July 15:31

  Only 81k out of 90k landed in my account. Old Iberia account open since 2016 and had points in it already.

  Although the hotel redemption I wanted required all 90k, I ended up paying 81k + £30. Couldn’t be bothered with the hassle of calling up Iberia to query remaining 9k. Hotel redemption at the Aria in Las Vegas booked for 4 nights for £231 in total. Really can’t complain, as cash price was over £700. Thanks Head for Points.

• Sergio says:

  4 Jul4 July 15:34

  I am thinking of using my M&M miles for a hotel redemption but it’s been quite some time now that I get this message when trying to do that – any idea what’s happening?

  Dear Miles & More Member,

  Until further notice, Miles & More Hotels and Miles & More Cars are not available due to a technical change. We regret any inconvenience this may cause.
  Should you have any questions about your existing bookings, please contact the Miles & More Service Centre at +49 (0)69 – 209 777 777 in the meantime.

  Your Miles & More Team

• cookie_monster says:

  4 Jul4 July 15:57

  Bought 7 one way flights but only got 45k Avios ..Any ideas what happened here ? Can’t get through to their customer service line 🙁

  • the real harry1 says:

    4 Jul4 July 16:08

    check all your booking confirmation emails – do they all contain your IB number?

• Anna says:

  4 Jul4 July 15:59

  Good to hear the avios are landing and interested to know what people are going to do with them. Apart from the faff of opening an account, my OH loves lounges and premium cabins but has no interest whatsoever in the actual “hobby” and would think I was insane if I booked 10 flights which I wasn’t going to take! But maybe in a few years when I’m retired and son is older there will be something similar and I will have myself a nice little solo tour of Europe!

• JS says:

  4 Jul4 July 16:06

  What are the cancellation condition on booking hotels through Iberia?

  • FlyingChris says:

    4 Jul4 July 16:19

    Think it varies depending on hotel/booked rate. Some hotels I’ve been looking at offer only non-refundable rates, others seem to offer flexible rates, others both. If you click the Booking Conditions link and look at when the penalty fees (and what they are) are charged, will let you know if flexible.

    However, what happens to the ‘special’ 90k avios if they are refunded after Dec 1st is anyones guess. Will they come back, or disappear?

  • Rob says:

    4 Jul4 July 17:43

    Home page says ‘you can’t’.

    • FlyingChris says:

      4 Jul4 July 17:59

      Where does it say you can’t cancel (for a refund) hotels? As I plan to use these for a hotel booking next year would be helpful if was flexible if booking now.

      On the Avios&money page it says “Changes to bookings are not permitted.
      If you need to change anything, please cancel your booking and make a new one. We cannot guarantee the same availability of any service when you make a new booking. You can cancel your booking via iberia.com, in the Your Trips section”

      Having looked at about 10 different hotels, I’ve found some are explicit in saying non-refundable on the room rate, and others have two different rates for the same room with different penalty conditions (either applicable immediately, or a few days before the stay) if you click the Bookkng Conditions link. Shame it’s not clearer…

      • Rob says:

        4 Jul4 July 20:12

        Looks like the home page is not clear and that you can cancel where the hotel allows it, for £25.

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