The British Airways Special Services team is now the Concorde Team

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• IanMacK says:

  28 Mar28 March 07:48

  I guess “most premier customers” will apply only to BAEC Premier members ?
  (Yes, the ex-politicians, bank executives and big corp employees lucky enough to get that level)
  Just casting back to Rob’s comments of yesterday regarding OnBusiness !!

  • Stu N says:

    28 Mar28 March 08:49

    Sneaked a peak at the briefing list at F check in last Monday – 29 premiers and approx 3,000 Golds passing through, and I think about 3,500 silvers. Thus it is slightly unrealistic to expect the special treatment for every Gold. Maybe a Gold flying F on a short connection may qualify for the Concorde treatment? Then again – probably not…

    • IanMacK says:

      28 Mar28 March 08:58

      Yes, I’ve seen similar numbers on the desk sheets myself – so probably won’t even matter if GGL with Concorde card ??
      I met the Premier manager in the LHR T5B lounge before a flight last summer, I told him about a problem I was having with my GGL account and allocation of G & S cards – he instantly agreed with my side of the story and the problem was fixed by the time we got off the plane at the other end !!

    • Nick says:

      28 Mar28 March 13:19

      SS treatment is automatic for Premier (well, those who haven’t declined it of course – some want to remain anonymous in the airport) and ‘best endeavours/when required’ for GGL. No one has ever pretended it has anything to do with Gold, although (very) occasionally they have been known to help out with very short connections.

• Gill says:

  28 Mar28 March 07:56

  OT Popping down to London for a show at the Albert Hall. Any recommends for hotels with exec lounge via amex platinum status? On my own £ so trying to keep costs down. Marriott Kensington @£150 a decent shout? Thanks

  • Rob says:

    28 Mar28 March 08:02

    Marriott is your only option for guaranteed lounge access. No idea what Kensington is like but it is walkable to the hall in 20 minutes so a decent choice.

• Jack says:

  28 Mar28 March 08:04

  OT- if I have just received the 3000 pts for adding a supp AmEx gold and am considering upgrade to Plat, should I cancel the supp first as I understand there is a points bonus for adding your first supp Plat? Thanks

  • Tilly says:

    28 Mar28 March 08:25

    Yes, I cancelled my husband’s supp on my PRG account before I upgraded to plat. Then after upgrade added him as a supp card holder for the 5k MR bonus.

    • Andrew says:

      28 Mar28 March 08:46

      I tried to upgrade my Amex Gold Reward to Platinum last night but the link has disappeared from the website (when I am logged in ) . I tried an external link from a google search and a page opened up asking for my existing card details , address, etc but after I clicked submit , I received a bad URL message. Have Amex withdrawn the 20k upgrade offer ?

• IanT says:

  28 Mar28 March 08:27

  Completely OT but I’ve just booked me and Mrs IanT Inverness-Chicago return in BA First for £1620 each. Maybe I’m wrong but I can’t ever remember seeing a price that low before. 🙂

  • Rob says:

    28 Mar28 March 08:47

    Yes, there are some good INV deals at present. I will get round to them. 10am from INV is not convenient though.

    • IanT says:

      28 Mar28 March 08:54

      The INV-LHR leg departs at 1245 Rob. We’ll stay the night before, but there’s a Easyjet from LTN that gets into INV at 1110.

      • Grimz says:

        28 Mar28 March 09:23

        Im flying to LA from INV in October on the night before 21.45

    • David says:

      28 Mar28 March 10:34

      Only inconvenient for some of your readers though Rob – some of us live in the Highlands.

      Looking forward to an article on INV – any way I can fond these deals myself though (other than just searching through loads of destinations and dates)? In the mood for booking something for around November.

      • IanT says:

        28 Mar28 March 13:05

        I had trouble finding other destinations other than Chicago and the North West gateways for my dates. I was trying to find something for Seattle for a forthcoming cruise we’ve got booked, but I’ve had to settle for Chicago and a paid connection. My return date is March ’19 though, so there must be a lot of available dates.

      • Grimz says:

        28 Mar28 March 14:42

        +1 Northern Scotland ( :

    • Susan says:

      28 Mar28 March 11:40

      We’re not all london based!

      • Leo says:

        28 Mar28 March 15:59

        The non-London based readers are very vocal.

• Greg Caplan says:

  28 Mar28 March 08:34

  Avios for Insurance. Not worth the effort. I tried repeatedly to put some business Alan Boswell’s way, both personally and for my business’s PI etc needed to chase for quotes repeatedly and in the end they weren’t competitive.

• Jamesay says:

  28 Mar28 March 08:55

  Those BA “outfits” I’d avoid term uniform are meh… undistinguished and they all look like secretarial staff, hotel check in staff etc I’d walk past any of them thinking they were passengers or staff as I’ve outlined above.
  Poor show, BA staff deserve better. Wonder how many people and how long it took to come up with that crap? Designed by committee. Camel.
  Looks like someone did a smash n grab in M&S on their lunch break!

  • David says:

    28 Mar28 March 09:07

    To be fair, they shouldn’t look like BA staff, or all the riff-raff will stop and ask them questions about which check-in desk they can use etc. Presumably they will know who they’re looking for, and introduce themselves when they find their targets…

    • ankomonkey says:

      28 Mar28 March 10:49

      Sounds like a fun job. Today’s first target is about 50, has a badly colour coordinated wardrobe and can often be found adding bacon from a second bacon roll into his first roll, then leaving the empty roll in the tray with the untouched ones. Today’s second target is mid-30s and always overdoes it on the Bucks Fizz and usually nods off on one of the sofas within 10 minutes of lounge arrival. Wake with caution!

      It’s like being Magnum PI.

      • Save East Coast Rewards says:

        28 Mar28 March 11:35

        I don’t think anyone these people deal with would be in a lounge with premade bacon rolls in a buffet 🙂 But I’d be interested to know how they identify those they’re meant to help? Are they introduced at the check-in/lounge desk or do they get a description?

• Rob MC says:

  28 Mar28 March 09:57

  OT,

  If i buy a BA ticket LON – YYZ WT+ out and WT return , can i still upgrade the WT+ to club (there is availability) Also, is it possible to use my avios to upgrade another persons booking?

  Thanks

  • Ade says:

    28 Mar28 March 10:18

    Last week, I booked London to Tokyo, WT+ out and economy back, and successfully upgraded the outbound to club with avios

• AdamB says:

  28 Mar28 March 10:16

  And the chap in the middle’s suit fits awfully – tight in the chest, sleeves too long (or shirt-sleeves too short), and trousers with a good inch or two extra at the bottom. The latter really does spoil the flattering full-length silhouettes which suits should offer.

  • Save East Coast Rewards says:

    28 Mar28 March 11:33

    A bit like me dressed for a job interview in my younger years 🙂 These days people in my industry tend not to wear suits for interviews.

    • Lisa says:

      28 Mar28 March 18:53

      I always suspected you to be a casting couch porn baron 🙂

  • Susan says:

    28 Mar28 March 11:45

    +1

    Also it’s 2018, why are the women still expected to wear heels when their jobs will require lots of walking, steps etc. Give the girls some smart flats!

    • Nick says:

      28 Mar28 March 13:23

      Do you know for a fact that’ll they are? Or did you just see the promo photo, make an assumption and use it as the basis for a rant?

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