Highlights from Alex Cruz’s interview in the Mail on Sunday

There was an interesting interview in the Mail on Sunday yesterday with British Airways CEO Alex Cruz.

You can find it here.

It was billed as his ‘first major interview’.  Unfortunately, you can tell that the Mail had to agree to write a soft puff piece in order to get the story written.

(The irony is that the Mail is no longer available in British Airways lounges or at plane doors.  But who knows if it will reappear next week?)

For me, the red flags started waving when the newspaper writes (and this is not a quote from Cruz, this was written directly by Ruth Sunderland) – “engineers in Cardiff are retro-fitting 128 long-haul planes in the existing fleet with new interiors”.

Did she mean the 130ish strong short-haul fleet?  In which case, she purposely failed to mention that a toilet is disappearing, that the other toilet will be rammed into the back wall and reduced in width and that three extra rows of seats are being squeezed in, with all seats beyond row 12 having no recline.  Or did she really mean the 130ish strong long-haul fleet, which is not having any sort of new interior?

Other red flags include news of “fast” wi-fi and “big” snacks for economy passengers.  I’m also not totally convinced that the biggest “PR blow” in the last year was when Nicola Benedetti got a bit grumpy because BA refused to take her violin in the cabin because she hadn’t bought an extra seat.  I’m sure we’re all relieved that Cruz “says the row has now been smoothed over”.

The more cynical among you may have got suspicious by the first paragraph when the reporter arrives – by total coincidence – at the same time as Cruz is doing a shift ‘on the ramp’ at Heathrow, helping to dispatch a plane.  At least that hi-viz vest would have come in handy at last.

The only tough question comes over BA’s market position:

“We will continue to be a premium airline for the rest of our lives, there is no way around it” he says.  How does scrapping the free food on short haul fit with that? “Whatever we do, BA will always have a premium edge to it.”

There is one new fact revealed, however.  It seems that the new Club World cabin will have fewer seats.  This was not an inevitable consequence of having new ‘all aisle access’ seats and products such as the Qatar Airways Qsuite show that you can deliver an amazing product with a fairly high density.

Despite the above comments, the article is worth a read.

And, despite my own comments, I do fully understand that Cruz is in a difficult position trying to compete with low cost carriers whilst paying up to £44.91 (Istanbul for eg) to Heathrow in ‘Passenger Service Charges’. 

It is also true, however, that the upside of having multiple carriers competing on most routes from London is that you can ‘do a Waitrose’ and focus on hoovering up people who are not obsessed with price above everything else including comfort.

The idea that the public can choose anything from a London bus to an Uber Mercedes S-Class to get to the airport, and stay in anything from a hostel to a 5-star grande dame when its lands, but has no interest in anything but a low price when picking their flight has always been ludicrous.

PS. If you are not a regular Head for Points visitor, why not sign up for our FREE weekly or daily newsletters? They are full of the latest Avios, airline, hotel and credit card points news and will help you travel better. To join our 65,000 free subscribers, click the button below or visit this page of the site to find out more. Thank you.

How to earn Avios from UK credit cards (April 2025)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus Mastercard

Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review

Barclaycard Avios Mastercard

Get 5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways American Express Premium Plus

30,000 Avios and the famous annual 2-4-1 voucher Read our full review

British Airways American Express

5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £15,000 Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.

SPECIAL OFFER: Until 27th May 2025, the sign-up bonus on the ‘free for a year’ American Express Preferred Rewards Gold card is increased from 20,000 Membership Rewards points to 30,000 points. Points convert 1:1 into Avios (30,000 Avios!) and many other programmes. Some people may see even higher personalised offers. Click here to apply.

SPECIAL OFFER: Until 27th May 2025, the sign-up bonus on American Express Platinum is increased from 50,000 Membership Rewards points to a huge 80,000 points. Points convert 1:1 into Avios (80,000 Avios!) and many other programmes. Some people may see even higher personalised offers. Click here to apply.

American Express Preferred Rewards Gold

Your best beginner’s card – 30,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express

80,000 bonus points and great travel benefits – for a large fee Read our full review

Run your own business?

We recommend Capital on Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, and the standard card is FREE. Capital on Tap cards also have no FX fees.

Capital on Tap Visa

NO annual fee, NO FX fees and points worth 1 Avios per £1 Read our full review

Capital on Tap Pro Visa

10,500 points (=10,500 Avios) plus good benefits Read our full review

There is also a British Airways American Express card for small businesses:

British Airways American Express Accelerating Business

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

American Express Business Platinum

50,000 points when you sign-up and an annual £200 Amex Travel credit Read our full review

American Express Business Gold

20,000 points sign-up bonus and FREE for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.