Don’t get caught – IHG, Hilton and Marriott change their cancellation rules

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• Talay says:

  14 Aug14 August 10:55

  As of last month, Marriott in Asia, specifically Bangkok and Singapore were offering a range of restrictions (they have been for at least a couple of years so no change here) with same day cancellation available until 18:00 local time being the best. Other times were 24/72 hours after booking through to a week prior to arrival (at a resort hotel) to 24 hours prior to arrival.

  I have thought their offering too confusing as historically there were about 2 or 3 options. With inclusive packages being offered as well, the permutations can be truly mind boggling and can run into hundreds of options.

• Alex says:

  14 Aug14 August 11:39

  Apologies for asking here but some of the comments on the relevant articles are locked…

  Can anyone confirm whether my wife would still get the MR bonus if I refer her for the Gold amex considering she’s a supplementary holder of my platinum charge card? (She hasn’t held a gold/platinum in her name for >6months).

  Thanks

  • Alex W says:

    14 Aug14 August 11:55

    Yes as long as she hasn’t had her own MR account for the last 6 months.

    • Alex says:

      14 Aug14 August 12:14

      Thanks 🙂

• Geoff says:

  14 Aug14 August 12:33

  O/T Marriott 1000 points bonus still showing on Marriott account (since 31 July), but still no transfer to BAEC. Anyone else still experiencing this issue?

  • David says:

    14 Aug14 August 12:56

    Same here

  • Jonathan says:

    14 Aug14 August 17:15

    +1

  • david says:

    14 Aug14 August 21:02

    Here is their answer:
    Dear David

    Thank you for contacting Marriott Rewards.

    I’m sorry that the frequent flyer miles from the 2017 Double Miles with 1K Bonus promotion did not post to your British Airways account within the expected timeframe. We are continuing to work with British Airways to post the missing frequent flyer miles.

    We apologize for the inconvenience and thank you for your understanding.

    Thank you for choosing Marriott.

    Sincerely,

    Sarah C.
    Internet Correspondence Specialist
    Marriott Rewards Guest Services

    • the real harry1 says:

      14 Aug14 August 21:36

      you realise the difference between ‘apologize’ & ‘apologise’?

      one’s an insincere American and the other one you didn’t get is a lovely European with culture (% sincerity)

  • Brian W says:

    14 Aug14 August 23:43

    +1

    I opened 4 accounts for family members, ‘2017 Double Miles with 1K Bonus’ all showing on Marriott accounts but only one has led to the Avios being received in that persons BAEC account. I did all within 10 mins of each other so hopefully the rest will follow eventually as per the email David has shared.

• Pid says:

  14 Aug14 August 14:58

  The mix of reward and flexible IHG “Your Rate” rooms that I booked in March for Japan all show 6pm cancellation the day before. I also had a Hilton Garden Inn reservation that had to be cancelled by 1159pm 3 days before.

  I do not mind 24 hrs in advance but three days really does reduce its flexibility.

• fbrj says:

  14 Aug14 August 16:11

  Completely O/T

  I have an Amex Plat and BAPP. There are some exclusions (eg cancellation etc) on the Plat insurance if “the card” is not used in the purchase of say flights and/or hotels. My reading of the definitions is that these would not be excluded if the BAPP card was used in those purchase transactions. I would prefer to use the BAPP card in this instance as expenditure towards the £10000 spend.

  • Pid says:

    14 Aug14 August 16:14

    Previous comments have confirmed that the Plat insurance will be valid as long as you have purchased the flights on an Amex issued card. Therefore using the BAPP is fine.

  • Alan says:

    14 Aug14 August 16:56

    If you read the definitions section at the start of the T&Cs you’ll see it only specifies an Amex card issued by Amex (eg not MBNA) – doesn’t have to be the Plat card. Many elements don’t even need to be on an Amex.

  • fbrj says:

    14 Aug14 August 18:14

    Thank you both very much for your quick responses!

• ankomonkey says:

  14 Aug14 August 17:33

  OT (but hotel related): Finally got my Accor Le Club Platinum Moleskine notebook today. Should make a nice present for someone, assuming anyone still makes hand-written notes these days…

  • Andrew M says:

    15 Aug15 August 07:33

    I received mine as well. Nice item but not sure what t do with it.

• 1DES1 says:

  14 Aug14 August 18:44

  Off topic – I wondered if anyone could please assist with any miles ideas or cheap airfare suggestions for flights to New Zealand in March 2018.

  Depart London: Wednesday 7 March 2018 to Christchurch, NZ.
  Depart Christchurch: Sunday 18 March 2018 to London.

  Sale economy tickets are around £562 return each (China Southern) and Qantas/Emirates is around £750 return each at the moment.

  My wife has 85,954 Avios plus a BA 2-4-1 voucher;
  I have 39,296 BAEC Avios plus 10,061 inside Avios.com = 49,357 Avios – I also have a Lloyds Upgrade Voucher sitting in Avios.com

  I also have around NZD $2,000 of Air New Zealand Airpoints Dollars but these do not go very far due to the revenue programme and redemption rates!

  I don’t have any hotel points that can transfer into anything substantial on the airline front.

  I would grateful if anyone has any miles solutions or else it is going to be 30 hours in Economy for us! I would save up the avios for future flights next year instead and put the 2-4-1 voucher and Lloyds upgrade voucher to good use on other trips.

  Many thanks,

  1DES1

  • Alan says:

    14 Aug14 August 18:56

    Oz/NZ generally very tricky. Air NZ very stingy with award space. Personally I’ve found SQ the best bet (miles transferrable from Amex MR points) – availability via KrisFlyer programme isn’t too bad and they let you waitlist. Currently constructing a Suites trip with them – would love if it ended up as quiet as my last trip with them a couple of years ago when I had the cabin to myself SIN-AKL!!

    • the real harry1 says:

      14 Aug14 August 21:48

      yep I don’t think you’ll do better than paying cash for cheap economy tickets & saving the points for better days

      I don’t suppose cash tickets plus points for an upgrade is possible? have you looked into it?

      • 1DES1 says:

        15 Aug15 August 19:55

        Cash + upgrade wasn’t an option on anyone apart from BA – they wanted 200,000 Avios for Ecoonomy Seats to SYD + £1k in taxes (on QF 2 ex LHR).

        I’ve just booked China Southern – should be an adventure. £600 return each with only one stop is a steal and I will save up my Avios for redemptions later.

    • the real harry1 says:

      14 Aug14 August 22:13

      I had a nice out-turn when I did Trailfinders RTW and got an empty-ish plane San Fran (or was it LA?) – Sydney (night)

      we all just hippied out sleeping on 3 seats at the back after food & copious drink

      no idea the carrier – back in 1999

    • 1DES1 says:

      15 Aug15 August 19:52

      Thanks Alan – because I’ve been based in the U.K. for the last 5 years I’ve been focusing on Avios rather than MR points. Good luck with the Suites booking!

      • Alan says:

        15 Aug15 August 19:55

        Thanks – almost got it sorted, multiple legs confirmed! Shame the new Suites product won’t be in place by the time I’m flying, although the old one was pretty impressive anyway so I’ll still be happy with that! 😀

        • 1DES1 says:

          15 Aug15 August 20:00

          Absolutely – enjoy

  • Bluenose says:

    15 Aug15 August 11:59

    Hi,

    Qatar EU-NZ in J regularly comes up on sale, e.g. Pisa-Auckland. Maybe use avios to position yourselves to Pisa?

    Or somehow get to Colombo, then do CMB-NZ, NZ-CMB, CMB-UK ? Colombo is a known cheap places for J fares.

    Regards,
    Bluenose

    • 1DES1 says:

      15 Aug15 August 19:58

      Thanks Bluenose. I’ve been keeping an eye on Qatar. Best I saw was £1,500 each for discounted J sale to AKL ex CPH. What a steal for J!

      I’ve ended on going with China Southern, two tickets in Economy is £1,200 return and we will pocket the additional £1,800 for spending on other things in NZ and future trips. I’m not yet 30 so can still fly cattle class for that kind of saving.

• Mr Dee says:

  14 Aug14 August 19:52

  Hope this doesn’t effect the reward nights as well…

  • Alan says:

    14 Aug14 August 22:04

    I think it does for increasing numbers of chains.

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