Chasing Mr Porter

Back in October, American Express offered Platinum cardholders 1,000 bonus Membership Reward points if they bought something from online luxury mens retailer Mr Porter.  Gold members got a similar offer for 750 points.

Despite being exceptionally expensive in general, I did find a pair of socks on Mr Porter for £8 with free delivery. This seemed a bargain for 1,000 Membership Rewards points (worth 1,000 Avios for example) so I ordered a pair. As did a lot of Head for Points readers.

It was not clear when the 1,000 points were due to post. Unlike the recent travel promotion, the points were always due to post in arrears.

Someone told me that they had been informed they would arrive by the end of January. However, on Thursday I got bored of waiting and fired off this email to Amex via the Secure Messaging Centre on their website:

Hi. In October 2012 I received an email from Amex offering 1,000 bonus Membership Rewards points if I made a purchase from Mr Porter (mrporter.com).

As you can see from my account, on October 15th I made a purchase from Mr Porter for £8.

I have not yet received the 1,000 bonus Membership Rewards points for this transaction. Can you please add them to my account as soon as possible?

Thank you

On Friday, I got the following response:

I sincerely apologise for any inconvenience caused to you due to this glitch.

I confirm that I have credited the 1,000 reward points as per the offer with MR PORTER to your account. You can expect this credit to reflect online as well within 48-72 hours.

Please accept my sincere apologies for the inconvenience this delay may have caused to you.

We thank you for your valued custom.

Sincerely,

and, indeed, the points were there.

I should say that a friend sent a similar complaint and did not get the 1,000 points added – he was told that his complaint had been sent off to someone else to investigate further. (EDIT: his points arrived on Saturday morning). However, if you are still missing your 1,000 points then I recommend spending a minute to fire off a message.

Next up will be chasing the points from the travel insurance and FX promotions, but I’ll give them a bit longer.

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Want to earn more points from credit cards? – April 2025 update

If you are looking to apply for a new credit card, here are our top recommendations based on the current sign-up bonuses.

In 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus Mastercard

Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review

Barclaycard Avios Mastercard

Get 5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review

You can see our full directory of all UK cards which earn airline or hotel points here. Here are the best of the other deals currently available.

SPECIAL OFFER: Until 27th May 2025, the sign-up bonus on the ‘free for a year’ American Express Preferred Rewards Gold card is increased from 20,000 Membership Rewards points to 30,000 points. Points convert 1:1 into Avios (30,000 Avios!) and many other programmes. Some people may see even higher personalised offers. Click here to apply.

SPECIAL OFFER: Until 27th May 2025, the sign-up bonus on American Express Platinum is increased from 50,000 Membership Rewards points to a huge 80,000 points. Points convert 1:1 into Avios (80,000 Avios!) and many other programmes. Some people may see even higher personalised offers. Click here to apply.

American Express Preferred Rewards Gold

Your best beginner’s card – 30,000 points, FREE for a year & four airport lounge passes Read our full review

British Airways American Express Premium Plus

30,000 Avios and the famous annual 2-4-1 voucher Read our full review

The Platinum Card from American Express

80,000 bonus points and great travel benefits – for a large fee Read our full review

Virgin Atlantic Reward+ Mastercard

18,000 bonus points and 1.5 points for every £1 you spend Read our full review

Earning miles and points from small business cards

If you are a sole trader or run a small company, you may also want to check out these offers:

American Express Business Platinum

50,000 points when you sign-up and an annual £200 Amex Travel credit Read our full review

American Express Business Gold

20,000 points sign-up bonus and FREE for a year Read our full review

Capital on Tap Pro Visa

10,500 points (=10,500 Avios) plus good benefits Read our full review

Capital on Tap Visa

NO annual fee, NO FX fees and points worth 1 Avios per £1 Read our full review

British Airways American Express Accelerating Business

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review